Customer Service Representatives (CSRs) are responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with Primary Care Provider (PCP) selections and handling all provider inquiries related to eligibility, claims and authorizations.
We provide local and national coverage for the following sectors – Corporate Professionals, Administrative/Clerical Support , Information Technology, Healthcare, Insurance, Scientific, Engineering & Industrial. We partner with our clients to identify and hire top talent quickly and effectively – guaranteeing the quality of our service and quality of our candidates. Every consultant we place completes a prescreening process that includes onsite interviews, skills assessments, and background and reference checks. Our clients know they can count on our talented team's ability to locate, recruit, and screen excellent candidates so they can concentrate on running their business.