Respond to customer inquiries via phone, email, and online chat in a professional and timely manner.
Assist customers with product information, pricing, availability, and compatibility of truck parts.
Process customer orders, quotes, and order modifications accurately.
Monitor order status and provide shipment tracking and delivery updates.
Resolve customer concerns, complaints, and order discrepancies while maintaining a high level of customer satisfaction.
Coordinate with the sales, inventory, purchasing, and shipping teams to ensure timely order fulfillment.
Process returns, exchanges, warranty requests, and refunds in accordance with company policies.
Maintain accurate customer records and document all customer interactions in the company's CRM system.
Follow up with customers regarding outstanding orders, backorders, and service requests.
Prepare reports and assist with administrative tasks as needed.
Stay informed on company products, services, and promotions to provide accurate information to customers.
Perform other customer support and administrative duties assigned by management.
Philadelphia Truck Parts is seeking a dedicated and customer-focused Customer Service Representative to join our remote support team. In this role, you will serve as the primary point of contact for customers, assisting with product inquiries, order processing, shipment tracking, returns, and general account support. The ideal candidate possesses excellent communication skills, strong attention to detail, and a commitment to delivering exceptional customer service while supporting the daily operations of a growing truck parts distributor.
At Philadelphia Truck Parts, we are committed to delivering high-quality heavy-duty truck parts and exceptional customer service to businesses and fleet operators across the country. Our success is driven by dedicated employees who are passionate about excellence, collaboration, and continuous improvement.
When you join our team, you'll become part of a company that values integrity, innovation, and professional growth. We foster a supportive work environment where every employee's contributions are recognized and where teamwork plays a key role in achieving our goals.
As a remote team member, you'll enjoy the flexibility of working from home while collaborating with experienced professionals in a fast-paced and growing industry. We provide the tools, resources, and support you need to succeed, along with opportunities to expand your skills and advance your career.
If you're looking for a rewarding opportunity with a company that values commitment, professionalism, and customer satisfaction, Philadelphia Truck Parts is the place to build your future.