Customer Services Representative (California Based Candidates Only)

Position: Customer Care Advocate

Position Type: 3+ Months Temporary Contract

Work Location: Remote

Schedule: The ability and desire to work during the hours of operation, 5:00 AM – 8:00 PM PST, Monday through Friday. Applicants must be flexible regarding shifts worked, with the understanding that shifts are based on business needs.

Scope:

As a leader in the insurance industry, we never underestimate the significance of the impact made by our associates. We are actively hiring Customer Care Advocates for our Dental Global Customer Solutions (GCS) team! As a Customer Care Advocate, you will receive inbound customer service inquiries via telephone and/or email and resolve issues by putting customers at the center of everything you do. The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and a genuine desire to deliver exceptional service. By understanding customers' needs and focusing on providing solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

Daily Duties/Responsibilities:

·        Virtual roles work from a home office.

·        Respond to dental customer requests via telephone or email, providing excellent service to client’s customers who have insurance products or benefit plans.

·        Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.

·        Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.

·        Enhance and strengthen the relationship between the customer and client using effective communication skills, keen listening skills and empathy.

·        Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.

·        Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.