Experience:
Familiarity with multi-line phone systems and data entry tools.
Previous experience as a receptionist is not required. Service industry experience is a plus.
Strong organizational skills combined with excellent phone etiquette and time management capabilities.
Join us to be part of an energetic team committed to delivering top-tier customer service while growing your professional skills in a supportive environment!
Duties:
Answer multi-line phone systems promptly and courteously, taking orders and handling customer inquiries.
Manage front register responsibilities, including greeting visitors, handling inquiries, and maintaining a professional retail area.
Support tasks such as filing, proofreading, and organizing.
Provide excellent customer support via phone, email, or in person by addressing questions, resolving issues, and offering solutions with a friendly attitude.
Maintain organization of files and records through efficient filing systems while ensuring confidentiality and accuracy.
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for our clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming retail environment. The ideal candidate is highly organized, tech-savvy, and passionate about delivering outstanding customer experiences across multiple communication channels.
We are a large volume retail florist looking to grow and expand in the Capital Region.