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Customer Services Representative

Amorim Cork Solutions

Salem Lakes, WI

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Customer Support/Service, Inside Sales, Inbound Call Centers, Sales Tools, Analysis Skills, Communication Skills, Corporate Policies, Detail Oriented, Manufacturing/Industrial Processes, Order Management, Purchase Orders, Sales Operations, Sales Support, Team Player,
QUALIFICATIONS
  • Strong analytical skills with a focus on detail and accuracy.
  • Skilled in Excel and proficient with ERP systems (preferably SAP) and CRM tools.
  • Skilled in persuasive communication and effective collaboration.
  • Understanding of manufacturing processes and material properties.
  • Detail-oriented with a commitment to data accuracy.
  • Ability to manage multiple priorities and meet deadlines.
RESPONSIBILITIES
  • Review and analyze POs for accuracy, material compatibility, and alignment with company standards.
  • Communicate necessary changes or clarifications to customers in a professional, persuasive, and timely manner.
  • Accurately enter orders into our ERP system and maintain compliance with quality standards.
  • Collaborate with planning, production, purchasing, and finance teams to ensure orders are produced and shipped on time.
  • Monitor and address order-related trends, suggesting business opportunities for blanket or scheduling agreements.
  • Communicate with customers regarding changes to schedules, ensuring urgency and tact.
BENEFITS
Paid Time-Off, Life Insurance, 401K Match, Employee Referral Program, Employee Events, 401K, Medical, Dental, Vision
LOCATION
Salem Lakes, WI
POSTED
Today

We are seeking a detail-oriented and analytical Order Management Specialist to join our Sales Support & Operations team.

In this role, you will be responsible for analyzing customer purchase orders (POs), ensuring accuracy and alignment with company policies, and managing the end-to-end order process.

This role requires strong communication skills, a deep understanding of materials and manufacturing processes, and the ability to collaborate effectively across teams.

About the Company

A

Amorim Cork Solutions

Amorim Cork Solutions is a global leader in high-performance cork composites, part of Corticeira Amorim, one of the wor'd largest cork processing groups. Focusing on reusing cork, 100% nautral, renewable, and recyclable raw material, to devlop innovative products that balance performance and environmental friendliness. 

COMPANY SIZE
51 - 200
HEADQUARTERS
Salem Lakes, WI, US

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