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Customer Services Representative

eTeam Inc.

Wayne, PA

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JOB DETAILS
SALARY
$38–$43 Per Hour
SKILLS
Analysis Skills, Billing, Call Centers, Coaching, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, High School Diploma, Identify Issues, Interpersonal Skills, Leadership, Mentoring, Microsoft Office, Microsoft PowerPoint, Microsoft Word, On Call, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Root Cause Analysis, Sales Promotions, Time Management, Track Customer Issues, Writing Skills
LOCATION
Wayne, PA
POSTED
9 days ago
Job Title: Customer Services Representative
Location: Wayne, PA
Duration: 6 Months
Pay Range: $38.00 – $43.00 per hour (W2)

Summary
The Customer Services Representative is responsible for interacting with customers to provide information regarding products and services, while effectively handling and resolving inquiries and complaints. This role involves identifying customer issues, recommending appropriate solutions, and ensuring timely follow-up as needed. The position may include inbound, outbound, or a combination of customer interactions.

Job Responsibilities
  • Review and approve resolutions for customer service and billing complaints, including authorizing refunds, merchandise exchanges, and billing adjustments
  • Act as an escalation point for complex customer issues and ensure timely resolution
  • Review and route unresolved customer complaints to appropriate departments for further investigation
  • Monitor, audit, and maintain accurate records of customer interactions, including inquiries, complaints, and resolution actions
  • Analyze customer issues to determine validity and identify root causes
  • Report on call center activities and service performance to management
  • Support the promotion or sale of additional products and services when appropriate
  • Ensure accurate and complete documentation of all customer interactions and transactions

Skills Required
  • Strong verbal and written communication skills
  • Excellent attention to detail and accuracy in documentation
  • Strong customer service and interpersonal skills
  • Ability to work independently and manage time effectively
  • Strong problem-solving and analytical abilities
  • Leadership, mentoring, and coaching skills to support team performance
  • Proficiency in Microsoft Office applications (Word, PowerPoint, etc.)

Education / Experience
  • High School Diploma or GED required
  • Prior experience in customer service, contact center, or client support roles preferred

About the Company

e

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com

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