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Skills
- Analysis Skillsunmatched
- Billingunmatched
- Call Centersunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Documentationunmatched
- High School Diplomaunmatched
- Identify Issuesunmatched
- Interpersonal Skillsunmatched
- Leadershipunmatched
- Mentoringunmatched
- Microsoft Officeunmatched
- Microsoft PowerPointunmatched
- Microsoft Wordunmatched
- On Callunmatched
- Performance Managementunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Resolve Customer Issuesunmatched
- Root Cause Analysisunmatched
- Sales Promotionsunmatched
- Time Managementunmatched
- Track Customer Issuesunmatched
- Writing Skillsunmatched
Description
Job Title: Customer Services Representative
Location: Wayne, PA
Duration: 6 Months
Pay Range: $38.00 – $43.00 per hour (W2)
Summary
The Customer Services Representative is responsible for interacting with customers to provide information regarding products and services, while effectively handling and resolving inquiries and complaints. This role involves identifying customer issues, recommending appropriate solutions, and ensuring timely follow-up as needed. The position may include inbound, outbound, or a combination of customer interactions.
Job Responsibilities
Skills Required
Education / Experience
Location: Wayne, PA
Duration: 6 Months
Pay Range: $38.00 – $43.00 per hour (W2)
Summary
The Customer Services Representative is responsible for interacting with customers to provide information regarding products and services, while effectively handling and resolving inquiries and complaints. This role involves identifying customer issues, recommending appropriate solutions, and ensuring timely follow-up as needed. The position may include inbound, outbound, or a combination of customer interactions.
Job Responsibilities
- Review and approve resolutions for customer service and billing complaints, including authorizing refunds, merchandise exchanges, and billing adjustments
- Act as an escalation point for complex customer issues and ensure timely resolution
- Review and route unresolved customer complaints to appropriate departments for further investigation
- Monitor, audit, and maintain accurate records of customer interactions, including inquiries, complaints, and resolution actions
- Analyze customer issues to determine validity and identify root causes
- Report on call center activities and service performance to management
- Support the promotion or sale of additional products and services when appropriate
- Ensure accurate and complete documentation of all customer interactions and transactions
Skills Required
- Strong verbal and written communication skills
- Excellent attention to detail and accuracy in documentation
- Strong customer service and interpersonal skills
- Ability to work independently and manage time effectively
- Strong problem-solving and analytical abilities
- Leadership, mentoring, and coaching skills to support team performance
- Proficiency in Microsoft Office applications (Word, PowerPoint, etc.)
Education / Experience
- High School Diploma or GED required
- Prior experience in customer service, contact center, or client support roles preferred
Numbers & Facts
| Location | Wayne, PA |
| Industry | Other/Not Classified |
| Salary | $38–$43 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.