Billing, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Management, Customer Support/Service, Establish Priorities, High School Diploma, Multitasking, Team Player, Time Management
Job Opportunity
Customer Service Representative (CSR) Overview
The Customer Service Representative works with customers who have complaints, orders, or require information about products/services. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. The CSR will work with a small team under the guidance of the CSR Customer Service Billing Manager.
Customer Service Representative (CSR) Requirements
- High School Diploma or GED equivalent
- 1-2 years customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to deal tactfully and courteously with customers
- Excellent communication skills and the ability to multi-task, prioritize, and manage time effectively
- Experience with utility software/applications preferred
- Previous CSR experience working at a utility company a plus
Skill Set
Customer service