Customer Services Specialist

Net2Source Healthcare

Novi, MI

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JOB DETAILS

SALARY

$720–$840 Per Week

SKILLS

Agile Programming Methodologies, Billing, Business Writing, Call Centers, Compensation and Benefits, Corporate Policies, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Documentation, Epic Systems, HIPAA (Health Insurance Portability and Accountability Act), Health Maintenance Organization (HMO), Health Plan, Healthcare, Industry/Trade Analysis, Interpersonal Skills, Leadership, Maintain Compliance, Medical Office, Medical Terminology, Microsoft Product Family, Multitasking, Patient Assessment, Point of Sale (POS) Systems, Preferred Provider Organization (PPO), Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Reconciliation, Regulations, Resolve Customer Issues, Root Cause Analysis, Telephone Skills, Time Management, Training/Teaching, Trend Analysis, Worker's Compensation, Writing Skills

LOCATION

Novi, MI

POSTED

3 days ago

Join a Global Leader in Workforce Solutions – Net2Source Inc.
Who We Are
Net2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Pay Range: $18 to $21/hr.

Title: Customer Services Specialist
Location: Novi, MI 48374
Job Type: Contract
Shift: M-F 7:30am-4:00pm

Job Description:
This position has the following primary objectives with respect to customer relations for all HAP product lines:

(1) Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers;
(2) Support corporate and departmental goals, member enrollment activities and product implementations;
(3) Research, investigate and resolve service failures. Improve the customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention;
(4) Educate members and prospective members to promote HAP as the health care coverage of choice.

Duties and Responsibilities:

Respond to inquiries by telephone, mail and in person; research and answer inquiries, complaints and appeals by following all department standards, policies and procedures; direct inquiries to supporting departments for appropriate action and resolution.
Educate existing and potential members on policies, procedures, product offerings, benefit plan and coverage provisions related to all HAP products.
Document all incoming inquiries accurately in to track member inquiry history and trends. -Practice and maintain confidentiality to Privacy and HIPAA regulations.
Proactively seek training and development to enhance skills and abilities.
Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner; contact members (by phone/or in writing), as needed, to ensure timely resolution and follow-up to inquiry.
Interact with support departments in a professional manner to ensure member needs are met.
Develop and maintain strong business relationships with inter-departments; continue to self-educate on changes in policies and procedures that occur in other departments which could have an impact on department operations and the servicing of member/customers.
Attend training and development sessions or continuing education opportunities offered by Customer Service and maintain enhanced skill levels and performance.
Interact with providers and their staff to obtain information for resolving customer inquiries and complaints.
Ensure and maintain compliance of all department and corporate standards, policies and procedures.
Recommend process improvements based on observations and trends identified while interacting with internal and external customers.
Coordinate and assist with various departmental projects, member enrollment periods, outreach activities and corporate initiatives.
Perform other related duties as assigned.
Handles incoming phone calls, greets patients and registers for services in Epic, check patients in/out when presenting for services, handle end of day cash reconciliation, process billing for worker's compensation claims.

Required Skills & Experience:

Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years.
Must be dependable.
Demonstrate a high degree of integrity, patience, maturity, empathy, tact and Diplomacy.
Demonstrate problem solving skills, flexibility, good judgment and ability to provide service excellence.
Demonstrate the ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation.
Demonstrate the ability to handle multiple priorities concurrently in a timely and accurate manner.
Demonstrate strong interpersonal, listening, verbal communication and business writing skills.
Demonstrate efficiency in using a PC and various Microsoft programs. -Fundamental understanding of HMO/PPO/POS delivery system and claims billing.
Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled.
Epic experience required. Previous medical office experience preferred. Excellent customer service skills. Ability to effectively handle high patient volumes between scheduled visits and walk-in's.

Required:

Responsible working working front desk, answering phones, scheduling patients.
Busy office will require multitasking.
Technology: Epic
Must have prior healthcare experience.
HS diploma or GED required.
Course in Medical Terminology (required completion within six months post-employment).
Associate’s Degree OR -A minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree.

Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition

America’s Most Honored Businesses (Top 10%)
Fastest-Growing Staffing Firm by Staffing Industry Analysts
INC 5000 List for Eight Consecutive Years
Top 100 by Dallas Business Journal
Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?
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About the Company

Net2Source Healthcare

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