Customer Services SpecialistJeannie Cleaning | Part/Full-Time/On-site | Monday–FridayWe do more than clean homes... We Make Lives Better! We are looking for a new team member to assist clients by delivering an exceptional customer experience. This role blends caring client services, scheduling & administrative support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted.Position DetailsTitle: Customer Services SpecialistReports to: Director of OperationsHours: 30-40 hours, Monday–Friday, varies between 7:30 AM – 5:30 PM based on needs of the business. Schedules assigned weekly.Earning Potential: $20 hour + performance bonus (negotiable based on experience)Portage, MI In office role and must be able to report reliably for assigned shifts, including occasional 7:30 a.m. openings.Ideally lives within 20 minutes of the office.Start Date Sept 30, 2026Core ResponsibilitiesClient Care & CommunicationAnswer phone calls live and respond to emails within 24 business hoursBuild lasting relationships with clients through consistent, warm, professional communicationProactive follow-up: Make satisfaction or "happy" calls, review feedback after visits, and share praise or improvement requests with the appropriate team member.New client support: If applicable, respond to inquiries, explain services, assist with consultations or bookings, and confirm the details needed before a first cleaning.Turn every interaction into a positive, memorable experienceDaily Schedule SupportSupport for managing and optimizing daily cleaning schedules as neededAdopt and utilize our software to monitor bookings, adjustments, and team assignmentsRespond to call-outs, skips, and reschedules; communicate changes to clients and technicians; and keep client preferences and job notes accurate.Reporting & OperationsFlexible and available to support opening or closing the office as neededAssist with other office duties as needed Our Ideal Candidate - GWC: Gets It, Wants It, Has the CapacityWe are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you.Character & ValuesWarm, friendly, and professional. Smiles easily and genuinelyCares deeply about helping others; understands listening and problem-solvingWants to make a real difference in clients' lives and in our communityTrustworthy, honest, and reliable in all interactionsSkills & StrengthsExcellent verbal and written communication skillsStrong problem-solving ability. Listens carefully, stays calm under pressure, and resourcefulHighly organized and self-motivated with the ability to manage multiple prioritiesKnowledgeable and comfortable with technologyLoves to learn new things and is eager to grow with the companyWork StyleTeam player who thrives in a collaborative, positive environmentEnjoys customer service and support as a core part of the roleReady to grow with us and sees this as a career, not just a jobMinimum Qualifications21 years of age or older2 years of customer service experienceAble to communicate clearly and professionally with clients and team members by phone, email, and text in English.Excellent computer skills: Email, texting, spreadsheets, word documents, Chrome BrowserExcellent problem-solving skills Why Join Jeannie Cleaning?At Jeannie Cleaning, we believe work can be fun, rewarding, and full of purpose. Competitive Pay Benefits Package - Health, Vision, Dental, and Life Insurance available (full-time employees)Positive, Drama-Free Culture - a workplace where kindness and respect guide everythingNo Nights, No Weekends - a schedule that supports your lifeGrowth & Advancement - we invest in your personal and professional developmentCommunity Impact - be part of something bigger through charity work and local events Apply Today and Help Us Make Lives Better! Customer service representative, client care, customer experience, appointment scheduling, scheduling coordinator, dispatch coordination, service recovery, complaint resolution, phone and email support, CRM, data entry, residential services, home servicesMust be able to pass a National criminal background check, Motor Vehicle Report and Drug test.