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Customer Services Trainer/QC

Sonora Quest

Phoenix, AZ

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JOB DETAILS
SKILLS
Billing, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Emerging Technology, Healthcare, Healthcare Customer Service, Hospital, Laboratory, Medical Billing, Nonprofit, Organizational Skills, People Management, Presentation/Verbal Skills, Primary Care, Quality Control, Research Laboratory, Staff Training, Training/Teaching, Writing Skills
LOCATION
Phoenix, AZ
POSTED
7 days ago
**Primary City/State:**Phoenix, Arizona**Department Name:**Billing-Ref Lab**Work Shift:**Day**Job Category:**Revenue Cycle**POSITION SUMMARY**Responsible for all functions within the department including dealing directly with patient inquiries and complaints via correspondence, phone or email. Will provides departmental training to all new staff members. Work special projects that will assist the Customer Service unit in meeting goals and/or will increase customer satisfaction.**KNOWLEDGE, SKILLS AND ABILITIES**+ Ability to effectively communicate both verbally and with written communication.**MINIMUM QUALIFICATIONS**+ Associate's degree involving business/communication courses or two years' experience as a medical billing customer service representative in a healthcare industry.+ Requires excellent verbal , written and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.**PREFERRED QUALIFICATIONS**+ One year training or supervisory duties.+ Additional related education and/or experience**EEO Statement:**EEO/Disabled/Veterans ( organization supports a drug-free work environment.**Privacy Policy:**Privacy Policy ( Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.EOE/Female/Minority/Disability/VeteransBanner Health supports a drug-free work environment.

About the Company

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Sonora Quest

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