Customer Solution Ambassador

Description

Position at FirstBank

Position Summary:

The goal of the Customer Solution Ambassador it to solve customer requests and improve customer experience by providing "drum roll please" experience on every customer contact. The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact. Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores.

Essential Duties & Responsibilities:

• Communication Superstar
• Outside the box thinker
• Exceptionally strong problem-solving skills
• Proven success in a fast-paced support environment
• Willing and able to speak up when opportunity exists
• Able to provide customers with a personalized experience
• Able to work in a team-based environment

Qualifications:

• At least one year in customer service is required
• Bilingual in Spanish is HIGHLY preferred
• Call Center experience is a plus
• Strong computer skills required
• Banking experience highly preferred
• Ability to work Saturday and evening hours

Call Center hours are Monday - Friday 7:00am - 6:00pm and Saturday 7:00am - 4:00pm

FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.