Customer Solutions Associate

Position Overview

The Customer Solutions Associate supports the WAV sales team and customers by ensuring that quotes, sales orders, and requests are completed in a timely, accurate manner. The Customer Solutions Associate will use the WAV CRM system to create quotes, process orders, and manage activity. Your efforts directly support WAV's growth.

Essential Job Functions

• Promptly respond to customers with courtesy and respect
• Create quotes and process sales orders
• Obtain and maintain a proficient understanding of internal systems and processes to increase level of customer service to clients
• Become and maintain a proficient understanding of technical knowledge of all product lines offered by WAV, attend in-house and supplier trainings
• Become proficient in the pricing models of all product lines offered by WAV
• Attend in-house and supplier training
• Act as support to our internal customers
• Adhere to and promote WAV fundamentals
• Support WAV house accounts

Non-essential Job Functions

• Detail focused and strong organizational, analytical, and problem-solving skills
• Self-starter who is independent and proactive
• Able to work in a fast-paced environment
• Able to work in a team environment with a positive attitude.
• All other duties as assigned