Job Title: Customer Solutions Coordinator
Location: Greer, South Carolina 29650
Hourly Rate: $20
Schedule: 8am-5pm Monday - Friday After 90 days, one day will be 10am-7pm.
Job OverviewProvide responsive, customer-focused support by handling inbound phone calls and digital inquiries, clarifying needs, and coordinating issue resolution. Share accurate product, availability, lead time, and order-status information while maintaining discretion with customer data and clear communication with internal teams.
What Youll Do- Answer inbound calls and digital inquiries and address customer needs professionally.
- Investigate and coordinate resolution of customer concerns from intake through closure.
- Explain product availability, lead times, and order status using reliable internal resources.
- Maintain accurate records and handle confidential customer information with discretion.
- Support continuous improvement by participating in ongoing training on products and processes.
- De-escalate customer issues when needed and deliver practical next steps.
What Were Looking For- Strong oral and written communication skills
- Ability to prioritize and manage multiple tasks in a high-volume setting
- Customer-facing experience and a service-oriented mindset
- Computer proficiency and keyboarding speed (at least 45 WPM)
- Dependable, detail-focused, and attentive work habits
- Comfort working in a team environment and taking initiative
Perks & Benefits of Working with WorkSmart- Health benefits
- Earned wage access
- 401k plan
- Referral and longevity bonuses
Equal Employment OpportunityWorkSmart is an Equal Employment Opportunity Employer. We prohibit discrimination and harassment with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additional InformationIn order to be considered for employment, applicants must have authorization to work in the United States. Our company maintains a zero-tolerance policy for illegal drug use or possession in the workplace. Pre-employment drug screening may be conducted, and employees may be subject to random testing.