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Leverages proprietary US Foods systems and tools to coordinate customer solutions specific to new, at risk, and lost customers for the Area. The CSC is primarily responsible for Lead Assignments, New Customer Onboarding, and the Save Our Sales process. The CSC works with the Area Director of Sales support, and cross functionally with all departments to gather and distribute information to stakeholders and the appropriate leadership teams, to ultimately drive new business and reduce customer churn
BECOME A US FOODS TEAM MEMBER!
We are looking for a Customer Solutions Coordinator who relish the chance to push their potential, grow and reap the rewards of joining the US FOODS family.
We help YOU make it!. US FOODS is the company built on YOU Matter, where your hard work is rewarded.
The pay for the position: $30.00 - $32.00 per hr.
The starting pay rate is: $30.00/hr
Schedule: Monday - Friday, 8am - 5pm
US FOODS has a lot to offer:
US FOODS is the company built on YOU Matter, where your hard work is rewarded.
We are committed to compensation and benefits that respect and reward our employees for their dedication and hard work
Service recognition and employee rewards
Employee Assistance Program
Company with a history of promotion from within and unlimited career growth opportunities w/ ongoing job skills and leadership development training
Leading foodservice distributor that generates billions in revenue and is a publicly traded Fortune 150 company on the New York Stock Exchange (NYSE)
BENEFITS START DAY ONE: medical, dental, vision, 401(k) Plan and Employee Stock Purchase Plan (ESPP) life insurance and paid parental leave.
As a US FOODS Customer Solutions Coordinator you will be Leveraging proprietary US Foods systems and tools to coordinate customer solutions specific to new, at risk, and lost customers for the Area. The CSC is primarily responsible for Lead Assignments, New Customer Onboarding, and the Save Our Sales process. The CSC works with the Area Director of Sales support, and cross functionally with all departments to gather and distribute information to stakeholders and the appropriate leadership teams, to ultimately drive new business and reduce customer churn. Your efforts are the foundation that defines US FOODS success based on our pillars of cultural beliefs, work ethic, collaborative spirit, and service.
WHAT YOU BRING TO THE TABLE
High School diploma or equivalent required. Bachelor's degree preferred
Related Experience/Requirements: Applied experience in the collection and analysis of data, as well as formulating plans and activities based on that analysis, preferably in a sales environment.
Must be able to effectively prioritize multiple assignments in an organized manner, effectively completing assignments in a fast-paced environment, within a timely manner.
Excellent organizational skills required.
Must possess sound written and oral communication skills. The successful candidate will possess a communication style that is highly engaged, proactive, customer-service focused and able to adapt to the needs of multiple stakeholders.
Proficient knowledge of Microsoft Word, PowerPoint, Outlook and Excel required.
Must be able to establish and maintain a broad knowledge of the US Foods business and the operational essentials that impact our results.
Salesforce software experience preferred
Physical Requirements: Must be able to sit and stand for long periods of time
MAIN INGREDIENTS
Great Customer Solutions Coordinators are crucial to the US FOODS team and one of the important faces of our organization. Our CSC strive for integrity and reliability, while building trusting relationships with our team.
Coordinates and offers strategic insight to all aspects of New Customer Onboarding and lead assignment
Identifies and analyzes at-risk customers, serving as key contact for the Save Our Sales (SOS) process and Net Promoter Score
Provides area reporting and analysis specific to new business and lost business
Active participant in Core Team Meetings and Routines
Audit programs for accurate sales information
Administers SOUS and ExpandShare user access
Other responsibilities as required
Work closely with the Area Director of Sales Support, Area Vice Presidents of National Sales, Area Vice Presidents of Local Sales, Regional Sales Managers, District Sales Managers, with some interaction with TMs, drivers, transportation, revenue management and others
Email and or phone Interaction with prospective customers
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $30.00/hr - $32/hr.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
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Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$24 - $37