Customer Solutions Engineer - Google Careers
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Customer Solutions Engineer
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corporate_fareGoogleplaceAtlanta, GA, USA; Boulder, CO, USA; +4 more; +3 more
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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
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XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
The application window will be open until at least September 15, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Boulder, CO, USA; San Francisco, CA, USA; Sunnyvale, CA, USA; New York, NY, USA.
Minimum qualifications:
Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience.
3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
Experience troubleshooting technical issues for internal/external partners or customers.
Experience working with database technologies (e.g., SQL, NoSQL).
Preferred qualifications:
Master's degree in Engineering, Computer Science, Business, or a related field.
Experience in an investigative role such as business intelligence, data analytics, or statistics.
Experience using Machine Learning and building solutions.
Experience with Agile development methodologies.
Experience with business process automation or process improvement methodologies.
Proven ability managing and delivering complex technical projects and coordinating cross-functional project members; excellent relationship building, collaboration, consultation, and influencing skills.
About the job
gTech's Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.
The gTech Shopping Tools and Engineering team develops and maintains essential infrastructure and tools used by gUP Shopping to support products like Google Business Profiles and Google Merchant Center.
Our team builds and maintains tools, data, and infrastructure used to improve Merchant self-service, team and agent productivity, and insights so gUP Shopping is able to achieve its cost, compliance, and Merchant experience goals. We work with teams across Google, including Shopping Engineering, Product, gUP, and gTech Ads, to advocate on behalf of our merchants and our support teams for a better, more streamlined support experience.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $127000 - $182000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
Work with clients to understand their objectives and challenges, identify technical gaps, and surface opportunities for solution reuse or innovations.
Design and implement solutions that meet client needs and are compliant with data and legal policies.
Understand the nuances of clients within the industry and develop subject matter expertise in trending spaces.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
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| Location | Boulder, CO |
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