Customer Solutions Engineer

POSITION SUMMARY:

As a Customer Solutions Engineer supporting our plastic injection molding operations, you will serve as a key technical resource during early-stage project discussions. You’ll collaborate with customers to understand their application needs and develop detailed quotations and proposals for qualified opportunities.

Experience with injection molding, 3D printing, and CNC machining is highly preferred, as this role requires a strong understanding of manufacturing processes to recommend the best solutions.

ESSENTIAL JOB FUNCTIONS:

Technical Sales & Business Development

• Identify and pursue new business opportunities within the plastics and molding industry
  
• Present technical solutions to customers based on their product and tooling requirements
  
• Develop and deliver customized proposals and quotes based on project specifications
  

Customer Relationship Management

• Serve as the primary technical contact for customers, from RFQ through production launch
  
• Build and maintain long-term relationships with clients, OEMs, and key decision-makers
  
• Conduct site visits, product demos, and technical reviews to support sales efforts
  

Engineering Support & Solution Design

• Interpret customer drawings, part designs, and specifications for manufacturability
  
• Recommend material choices, tooling options, and process improvements
  
• Collaborate with internal engineering and production teams to ensure project feasibility and pricing accuracy
  

Mold Flow and Design Consultation

• Use or review mold flow analysis to optimize gate placement, cycle time, and part performance
  
• Provide DFM (Design for Manufacturability) feedback to customers and design teams
  

Project & Quote Management

• Coordinate quoting efforts, timelines, and deliverables for new projects
  
• Track project status, pricing updates, and change orders
  

Market & Product Knowledge

• Stay current on materials, molding technologies, and industry trends
  
• Participate in trade shows, conferences, and customer meetings to promote company capabilities
  

Reporting & CRM Use

• Maintain accurate records of customer interactions, opportunities, and project status in CRM systems
  
• Report sales forecasts, pipeline activity, and market feedback to leadership
  

General:

• Review of all procedures related to your job per “HR LG 01 Training Matrix”
  
• Completion within time stated of all training required by Job Description in “HR LG 01 Training Matrix”
  
• Perform other duties as assigned.
  
• Regular and punctual attendance.
  
• Follow all Company policies and procedures.
  

Note: This is not an inclusive list of duties and responsibilities

Requirements

SKILL REQUIREMENTS:

• Able to work in a dynamic environment with changing priorities to exceed customer expectations
  
• Works independently, strong work ethic, is self-motivated and able to complete tasks with minimal supervision 
  
• Ability to work on cross-functional teams to support the core business, ensuring quality products are delivered on time
  
• Computer aptitude (Outlook, PowerPoint, Word and Excel)
  
• Ability to read, write, and communicate in the English language 
  
• Must be a team player and willing to learn new skills and concepts 
  
• Strong knowledge of injection molding processes, materials, and tooling
  
• Travel Required: Up to 50%
  

QUALIFICATIONS:

• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. citizen status. 
  
• 5-7 years of previous injection molding/ mold building experience 
  
• High School diploma or equivalent required
  
• High degree of proficiency in 3D CAD modeling
  
• Strong presentation and communication skills
  
• Experience with manufacturing / Molding Process’
  
• Attention to detail
  
• Ability to read blueprints, technical drawings, and mold flow simulations
  
• Excellent communication and presentation skills
  
• Customer-centric and solutions-driven mindset
  

WORK ENVIRONMENT:

The performance of this position will require exposure to the manufacturing areas where the use of personal protective equipment including but not limited to safety glasses, hearing protection, and steel toe shoes is mandatory.

For the most part, ambient temperatures with typical plant lighting and manufacturing equipment are present throughout the facility.

PHYSICAL DEMANDS:

Sit or stand as needed.

Walking primarily on a level surface for periodic periods throughout the day.

Reaching above shoulder height, below the waist, or lifting as required to reach documents or store materials throughout the workday.

Proper lifting techniques required.

Ability to lift 50lbs independently. 

Ability and comfortability to work in small confine spaces while following proper safety protocol. 

Ability to accomplish the physical requirements of the position with or without reasonable accommodation.

SAFETY AND POLICY PRACTICES:

Each employee must be knowledgeable of standard safety policies and procedures and adhere to the same while supporting the goals and objectives of the organization and recognizing the Company’s need to achieve its business objectives. Each employee is responsible for complying with company hazardous waste disposal procedures.

ITAR REQUIREMENTS:

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

AFFIRMATIVE ACTION:

ADDMAN Engineering is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities. All terms and conditions of employment will be administered without regard to an individual’s sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.

NOTE: This job description is intended to describe the general level of work being performed. This job description is not intended to be all-inclusive. The duties of this position may change from time to time, and the employee may perform other related duties to meet the ongoing needs of the organization. ADDMAN Engineering reserves the right to add, delete or modify these duties and responsibilities at its discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Employment is at-will, and nothing in this job description is intended to create or imply a contractual relationship or alter the at-will status of the employee.

Benefits

BENEFITS START ON DAY 1:

• Medical, Dental, and Vision plans
  
• Life Insurance, Long & Short-Term Disability
  
• Flexible Spending Account and Dependent Care Spending Account
  
• 401(k) Retirement with Company Match
  
• Employee Assistance Program 
  
• Paid time off and 10 paid holidays (including your birthday)
  
• Paid parental leave
  
• Additional opt in offerings 
  

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