Customer Solutions Engineer (CSE)

San Francisco, CA · On-site · Full-timeCompensation: $110,000–$180,000 + 0.01%–0.10% equity

About the Company

Our client is the modern data-infrastructure platform for construction, the world's third-largest industry. The platform connects legacy construction ERPs to modern software, standardizing data and automating manual accounting workflows — customers keep their existing ERP but finally make it usable in a modern construction environment. It has been profitable and cash-flow positive since 2023 and is growing 10% monthly.

Founded 2021 · ~36 people · Industry: Construction data infrastructure

The Role

The client is hiring Customer Solutions Engineers to drive technical implementations of its flagship ERP product and new products in development. It's a customer-facing role with real product influence — most of the day is spent talking to customers, leading implementation and onboarding for net-new customers (the team onboards 5–8 per week), and shaping the product based on field learnings.

Tech stack: API-heavy / integrations-focused work.

Requirements

• 1–6 years of customer-facing technical experience
• Strong technical fluency — API documentation, integrations
• Excellent communication, customer-facing
• High agency and comfort with ambiguity
• An early-stage startup background (pre-Seed through Series C)
• On-site in SF, 5 days, no remote

Nice to Haves

• Prior implementation or solutions-engineering experience at an early-stage B2B SaaS startup
• Construction-tech, fintech, or accounting-software adjacency
• Multi-year tenure at previous roles
• A top-20–30 school engineering or technical degree paired with customer-facing operator instincts
• A strong startup signal with demonstrated ownership of customer outcomes

Why Join

• Profitable, not burning runway: cash-flow positive since 2023, 550+ paying customers on 1–3 year contracts, growing 10% monthly
• Real product influence: CSEs feed the product loop directly, proposing new features grounded in the field
• Early but proven: the CSE team is 9–10 people (largest after engineering) and growing fast, with internal team-lead paths

Details

• Location — San Francisco, CA
• Work policy — On-site, 5 days/week
• Compensation — $110,000–$180,000 + 0.01%–0.10% equity
• Visa sponsorship — Available (H-1B, O-1, OPT)
• Employment type — Full-time