Customer Solutions Engineer (III)

Job ID: 26-32130

Pay Rate: $100/hr - $120/hr on W2

Location: Sunnyvale, CA

Duration: 6 months till Feb 2027

Project Overview:

This role is focused on Merchant Center and driving the implementation of Universal Commerce Protocol integrations (APIs), which power agentic consumer experiences. Our team works with retail partnerships to achieve ambitious plans to grow the value merchants and users get, while ensuring high data quality. We closely collaborate with Engineering and Product teams to develop and improve products and tools. We are champions of the customer and partner experience, advocating for features and offering product and tools improvements backed by data-driven insights.

Top 3 Daily Responsibilities:
 

• Technical Integration: Guide developers through ucp.dev specs and debug JSON/API errors using internal logs, then help them configure their Merchant Center and validate their integration before launch.

• Operational Incubation: Document every edge case to build our internal and external documentation, processes, and best practices.
• Tooling Feedback: Act as the "Customer Zero" for internal and external onboarding tools to ensure they are ready for scale.

Mandatory Skills/Qualifications:

• API Expertise (technical skill): Experience with eCommerce API integration, troubleshooting, and debugging is crucial.
• Experience with cutting edge AI technology, including familiarity with LLM agents, MCP, and A2A.
• Level: 5; Years: 4-5 Years; Mandatory: Yes
• Customer Focus: Strong commitment to providing excellent customer service and support.
• Level: 5; Years: 4-5 Years; Mandatory: Yes
• Project Management (Business & Communication Skills): Experience with complex project management, including designing support processes, creating documentation, and developing playbook.
• Level: 4; Years: 3-4 Years; Mandatory: Yes
• Cross-Functional Collaboration (Business & Communication Skills): Ability to work effectively with cross-functional teams, including Business Development, Product Management, and Engineering.
• Level: 5; Years: 4-5 Years; Mandatory: Yes

Regards,
Mohan Tiwari
Lead Recruiter

Office: +16502763421
Email:

Mohan.Tiwari@artech.com