Customer Solutions Intern
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Date: Sep 6, 2025
Location: Bonita Springs, FL, US, 34134
Company: Herc Rentals
If you are currently an employee of Herc Rentals, please apply using this link: _Herc Employee Career Portal (https://performancemanager4.successfactors.com/sf/careers/jobsearch?bplte_company=hercrental&_s.crb=1vzawZHP23EM4ncylkxJuws98oCREXt5QR31bzyGQAI%253d)_
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025.
Job Purpose
Seeking an energetic, responsible intern to join our team. In this position, you will be expected to learn the ins and outs of our daily routines and procedures, you will focus on learning how our organization runs. You will work to develop and maintain long-term operational relationships with our customers while providing first in class customer focused solutions.
What you will do...
+ Answer phone and email inquiries
+ Identify customer needs and collaborate with Field Operations to help deliver their needs
+ Provide a consistently high level of Customer Service to all with a concentration to retain and build relationships
+ Develop and maintain strong relationships with customers through individual efforts and involvement with Sales and Ops Teams
+ Provide timely and accurate quotes/reservations that lead to accurate invoicing
+ Be a part of a dedicated team that resolves customers needs and coordinates rental activities through the Field and Branches
+ Escalate all issues when fulfilling deals where pushback is given on customer needs and deals
+ Become knowledgeable of the Herc Way and how the team does business daily
Requirements
+ Currently enrolled at a college or university and pursuing a bachelor’s degree and are in your junior or senior year
+ Excellent written and verbal communication skills.
+ Proficient computer skills, including Microsoft Office Suite (Excel, Word, and PowerPoint)
+ Ability to work between 20-30 hours/week.
+ Ability to type 30wpm
+ Work in the FSC (Corporate Office)
+ Complete any assigned training via Herc U
Skills
Req #: 64210
Pay Range: $17 an hour
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
Job Segment: Intern, Entry Level
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