Benefits:
401(k)
Company parties
Dental insurance
Health insurance
Paid time off
Vision insurance
About the Job
This role sits at the intersection of customer experience, technical problem-solving, and operational execution across the full lifecycle:
Pre-install (expectation setting, technical clarity)
Installation (real-time support and issue resolution)
Post-install (performance, troubleshooting, education)
Orphaned systems (customers needing support without prior install relationships)
You will serve as the primary technical and customer-facing problem solver, ensuring that issues are resolved quickly, communication is clear, and solutions align with Greenlink's standards.
This is not a traditional customer service role. It requires technical fluency, ownership mindset, and the ability to navigate ambiguity across teams and project stages.
About Greenlink Energy Solutions
Greenlink Energy Solutions develops and delivers commercial clean energy solutions designed for performance, reliability, and long-term value.
We partner with businesses to implement solar, energy storage, HVAC upgrades, and energy optimization systems that reduce costs and improve operational efficiency.
Our approach goes beyond installation—we act as a long-term partner focused on ensuring systems perform as expected over time.
As we continue to grow, we are building a strong, scalable platform and are looking for team members who are organized, dependable, and ready to contribute to a fast-paced, team-oriented environment.
Key Responsibilities
Serve as the primary point of contact for customer questions and issues across all project phases
Support pre-install conversations to set accurate expectations and reduce downstream friction
Assist during active installations by helping resolve technical questions and field issues
Diagnose and troubleshoot systems across Greenlink's offerings (solar, storage, and related energy systems)
Support and service orphaned customers, bringing clarity and resolution where no prior relationship exists
Coordinate service visits, warranty work, and follow-up actions with internal teams
Use system monitoring platforms (e.g., Enphase, SolarEdge) to identify and resolve performance issues
Translate technical concepts into clear, customer-friendly communication
Document all interactions, issues, and resolutions with accuracy and consistency
Identify recurring issues and provide feedback to improve installation quality, design standards, and customer experience
Requirements
Experience working with solar, electrical, or energy systems (installation, service, or technical support)
Strong troubleshooting and diagnostic skills
Excellent communication skills with the ability to simplify complex technical concepts
Proven ability to manage multiple issues across different project stages
Close attention to detail and strong follow-through
Absolute Requirement
Demonstrated daily proficiency with AI tools (e.g., ChatGPT, Claude, or similar) to enhance productivity, communication, and problem-solving
Candidates who do not actively use AI in their workflow will not be considered
Preferred
Experience with solar monitoring platforms (Enphase, SolarEdge, etc.)
Field service or technical support experience
Familiarity with NEC and electrical safety standards
Exposure to broader building systems (HVAC, envelope, or energy efficiency concepts)
Strong curiosity and commitment to continuous improvement
What Success Looks Like
Customers feel supported and informed before, during, and after installation
Technical issues are resolved quickly, clearly, and correctly the first time
Orphaned customers become satisfied, long-term Greenlink relationships
Internal teams receive clear, actionable insights from customer interactions
AI tools are actively used to increase speed, accuracy, and consistency
Why Greenlink
Help build a full-lifecycle customer solutions function in a growing energy company
Work at the intersection of technical systems and customer experience
Join a team that values ownership, clarity, and continuous improvement
Be part of a mission: Less Grid, More Good
Work Location
In-person at Greenlink headquarters