Customer Solutions Manager, AWSI - 2027

At Amazon, our tech isn"t just a tool, it"s your playground. Our engineers work on scalable systems, cloud services, and customer-facing products that operate at global scale. This is an environment where you learn by building. Whether you"re creating cloud-native solutions, optimizing machine learning models, or building products that drive experiences for millions of customers around the globe, your work reaches the world, fast. You"ll take ownership early, collaborate across teams and disciplines, and grow your skills as you tackle new problems. There"s no single path forward here, with a chance to explore different directions and shape your journey as you go. This is where ambition meets opportunity and, where the impact of what you build helps define what comes next, for customers and for you.

AWS Emerging Talent Program - Customer Solutions Manager

The Emerging Talent (ET) program within AWS Industries and Strategic Accounts develops the next generation of AWS Customer Solutions Managers (CSM). We prepare talented individuals to work with AWS"s most influential and strategic customers, helping them transform their businesses on the AWS Cloud.

Program Overview:

Our program offers a 12-month mentorship where you will:

• Learn how to drive technical solutions on the AWS Cloud in collaboration with the AWS Solution Architect team
• Understand how to engage with customers and deliver value from the AWS engagement and build the trust of our customers
• Develop skills to lead customer engagements and drive technical and business strategy discussions
• Work alongside experienced professionals who will guide your development

Location Details:

The program operates in Seattle, WA for the first 12 months. After completing the program, we will assign you to a customer account that may require relocation (within the United States) to a city with an Amazon office near your customer.

Start Date Details:

This is a cohort-based program where everyone is required to start on the same day. Start dates are tentatively set for January 4th, 2027.

What You"ll Do:

As part of the ET program, you will:

• Engage directly with real customers on actual business challenges
• Participate in hands-on customer engagements from day one partnering with the Solution Architecture team
• Apply your AI native knowledge and learnings to drive AI strategy for customers
• Apply AWS services and architectural best practices in real-world scenarios
• Develop technical and business acumen through direct customer interaction
• Work with mentors to build and implement solutions for actual business needs
• Prepare for a role advising AWS"s most strategic and influential customers through practical experience

What Sets Our Program Apart:

• Unlike other development programs that focus primarily on classroom training, our ET program provides:
• Immediate hands-on experience with real AWS customers
• Direct customer engagement opportunities throughout your development
• Practical application of your skills in actual business environments
• Real-world problem solving with strategic AWS customers

Key job responsibilities

• Create solutions that address customer business problems and accelerate the adoption of AWS services
• Interface with customer stakeholders, including developers and team leads
• Drive effective feedback gathering from customers, distill and translate feedback into clear business and technical requirements for product and engineering teams
• Drive business outcomes through technology adoption
• Advise customers on cloud strategy, digital transformation, or Gen AI/Agentic strategy

A day in the life

Are you passionate about driving innovation towards a technology you believe in and want to build? Join this session to explore the role of a Customer Solutions Manager (CSM) . As CSMs at AWS, we embrace our differences and truly believe everyone has a unique skill set that can help build the future of technology for our customers. Come join me to learn how you can become a builder.

About the team

Customers within AWS Industries and Strategic Accounts represent some of the largest, most influential customers in their respective industries. Upon completion of the ET program, you'll progress to become a field Customer Solutions Manager. There, you'll collaborate with other members of the sales account teams to help drive AWS customers' service adoption, act as a thought leader by conveying best practices in both 1-to-1 and 1-to-many customer events and convey customer feedback internally to help shape the direction of the AWS Cloud.