Customer Solutions Manager Intern, AWSI - 2027

At Amazon, our tech isn"t just a tool, it"s your playground. Our engineers work on scalable systems, cloud services, and customer-facing products that operate at global scale. This is an environment where you learn by building. Whether you"re creating cloud-native solutions, optimizing machine learning models, or building products that drive experiences for millions of customers around the globe, your work reaches the world, fast. You"ll take ownership early, collaborate across teams and disciplines, and grow your skills as you tackle new problems. There"s no single path forward here, with a chance to explore different directions and shape your journey as you go. This is where ambition meets opportunity and, where the impact of what you build helps define what comes next, for customers and for you.

AWS Emerging Talent Program - Customer Solutions Manager intern.

The Emerging Talent (ET) program within AWS Industries and Strategic Accounts develops the next generation of AWS Customer Solutions Managers (CSM). We prepare talented individuals to work with AWS"s most influential and strategic customers, helping them transform their businesses on the AWS Cloud.

Program Overview:

Our program offers a 3-month mentorship where you will:

• Learn how to drive technical solutions on the AWS Cloud in collaboration with the AWS Solution Architect team
• Understand how to engage with customers and deliver value from the AWS engagement and build the trust of our customers
• Develop skills to lead customer engagements and drive technical and business strategy discussions
• Work alongside experienced professionals who will guide your development
• Work on AWS Services and AWS AI Tools to enhance your skills.

Location Details: Seattle, WA

Start Date Details: This is a cohort-based program where everyone is required to start on the same day. The start date is tentatively set for June 21st, 2027.

What You"ll Do:

As part of your internship, you may:

• Engage directly on actual business challenges
• Gain hands-on experience building on the AWS cloud
• Apply AWS services and architectural best practices in real-world scenarios
• Develop technical and business acumen through working backwards from actual customer problems
• Work with mentors to build and implement solutions for actual business needs
• Prepare for a role advising AWS"s most strategic and influential customers through practical experience

What Sets Our Program Apart:

Unlike other development programs that focus primarily on classroom training, our internship program provides:

• Immediate hands-on experience involving real customer needs
• Direct engagement opportunities throughout your development
• Practical application of your skills in actual business environments
• Real-world problem solving

Key job responsibilities

• Create solutions that address customer business problems and accelerate the adoption of AWS services
• Interface with customer stakeholders, including developers and team leads
• Drive effective feedback gathering from customers, distill and translate feedback into clear business and technical requirements for product and engineering teams
• Drive business outcomes through technology adoption
• Advise customers on cloud strategy, digital transformation, or Gen AI/Agentic strategy

A day in the life

Are you passionate about driving innovation towards a technology you believe in and want to build? Join this session to explore the role of a Customer Solutions Manager (CSM) . As CSMs at AWS, we embrace our differences and truly believe everyone has a unique skill set that can help build the future of technology for our customers. Come join me to learn how you can become a builder.

About the team

The Emerging Talent team within AWS Industries and Strategic Accounts develops the next generation of field-ready talent (Solutions Architects, Customer Solutions Managers, and sales professionals) who work with some of the largest, most influential customers across a variety of industries. We take a cohort-based approach to talent development and provide new builders the resources (education, mentorship, job shadow opportunities) to thrive in a customer-facing role.