Do you have a builder's mentality where "show me" means more than "tell me"? Are you passionate about technology, understand cloud architectures & platforms and quick to pick up emerging technologies? Are you adept at working with customers to experiment with innovative approaches and the validate the technical feasibility of solutions?
As trusted customer advocates, the Prototyping and Customer Engineering (PACE) team helps customers in creating the early iterations of products and solutions, often exploring new technical grounds. The team is looking for a Customer Solutions Manager who can orchestrate complex customer engagements from concept to delivery. If you"re passionate about AI technologies, love solving ambiguous problems, and thrive on helping teams move fast while maintaining quality, this is your opportunity to shape how organizations globally approach AI adoption.
In this role, you"ll own AI-focused customer engagements end-to-end, partnering with Prototyping Engineers and Design Technologists to deliver breakthrough solutions. You"ll work with technologies like large language models, RAG architectures, autonomous agents, and AI-driven development tools while applying Amazon"s Working Backwards methodology to ensure every prototype starts with customer outcomes. This isn"t a typical TPM role - you"ll be at the forefront of the AI revolution, working on problems that don"t have obvious answers and creating patterns that influence the entire industry.
Position requires travel - About 25% Domestic Travel
Key job responsibilities
A day in the life
Your morning dives into three active prototype engagements pushing the boundaries of what"s possible with Agentic AI: a retail customer building an agentic shopping assistant, a financial services firm prototyping fraud detection, and a manufacturing company exploring supply chain optimization. Each novel challenge becomes a blueprint illuminating the path for enterprises globally. You facilitate a customer working session between their data science team and your Prototyping Engineer, navigating trade-offs between accuracy and latency. Mid-morning, you run a risk review identifying a data access blocker, coordinating quickly with the customer"s infrastructure team and AWS Solutions Architects to unblock progress. You partner with Sales on a new opportunity, assessing feasibility and strategic fit. Afternoon brings a stakeholder sync demoing agent orchestration patterns and a team retrospective capturing breakthrough learnings. You"re the connective tissue keeping engagements moving at unprecedented speed, removing blockers, ensuring quality, and shaping how enterprises adopt transformative AI.
About the team
The Prototyping and Customer Engineering (PACE) team is a group of hands-on builders that works with AWS customers to derisk or accelerate the launch of a new product or service. Through rapid, time-boxed prototyping engagements, PACE helps customers explore the art of the possible with AWS, turning bold ideas into working solutions that demonstrate real business value. PACE operates at the frontier of emerging technology, with deep expertise in Generative AI, Agentic AI, AI/MAL, and modern agentic application development.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.