Customer Service Representative
Are you a people person with a passion for helping others? Bill and Rod's Appliance is looking for a Customer Service Representative to join our team! Since 1963, we've been more than just an appliance store—we've been a trusted part of the community, serving our neighbors with honesty and integrity.
We're looking for someone who loves to solve problems and genuinely wants to be part of a supportive, caring team. As the first point of contact for our customers, you'll be a true customer champion, building relationships and helping people find the solutions they need. Our team believes in supporting each other, taking ownership of our work, and serving our community.
What You'll Do:
- Act as the main point of contact for customers, both in person and on the phone.
- Listen to customer needs and provide helpful, clear solutions.
- Assist with customer orders, inquiries, and follow-ups.
- Work with your team to ensure every customer has a great experience.
What We Offer:
- Location: Our Livonia, MI store.
- Schedule: Full-time, 40 hours per week, including every Saturday. We're closed on Sundays.
- Experience: None needed! We'll provide all the training you need to succeed.
If you're a natural helper who is ready to roll up your sleeves, contribute to a fun team environment, and do the right thing, we encourage you to apply!
Family owned and operated since 1963Bill & Rod’s Appliance of Livonia, Michigan, has come a long way since 1963, and that’s because of our team. We started with just a small storefront, and now we have an entire 15,000 square foot showroom with appliances and grills that fit any need. We carry all the industry’s top brands because we only carry brands we would sell to our friends or family, and we run the business the same way. Our customers buy with confidence with our price match guarantee on appliances and grills that they are always getting the best price. Our top notch installers work directly for us and will make certain customers are satisfied with their appliance installation. We look at each customer as a chance to build a new relationship, and that’s the type of service you we give. Bill & Rod’s Appliance also has expert service and appliance parts department with trained technicians dedicated to making your life easier. We know a new appliance isn’t always needed, and sometimes you need that one part or the right expert to work their magic to fix your appliance, and at Bill & Rod’s Appliance, we got you covered. We serve a wide area, so if you are in Livonia , Dearborn, Dearborn Heights, Canton, Westland, Farmington Hills, Southfield, Northville, Plymouth, Novi or White Lake, give us a call and let us take some of the stress out of buying an appliance! We are family owned and operated for 3 generations with the same family, and the legacy of quality stands firm. Bill & Rod's Appliance is small enough to care, but big enough to compete. Come join our family and see the difference today!Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
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