Customer Specialist I HME

Be the First Point of Care in Helping Patients Get What They Need

We are looking for a friendly, detail-oriented Customer Service Specialist I to join our Home Medical Equipment & Infusion team. In this role, you will be an important connection point between patients, providers, and care teams-helping ensure timely access to equipment and services that improve quality of life.

This is a great opportunity for someone who enjoys helping others, thrives in a fast-paced office environment, and wants to grow their career in healthcare operations. You'll be part of a supportive, team-oriented workplace where your work directly supports patient care and recovery at home.

We value collaboration, learning, and professional growth-and we provide opportunities to develop new skills and advance within our organization.

What You'll Do

• Serve as the first point of contact at the front desk and by phone for patients, caregivers, and healthcare partners
• Answer incoming calls and provide helpful, professional support in a high-volume environment
• Process referrals and service requests from Case Managers, Referral RNs, physicians' offices, ancillary services, and other referral sources
• Coordinate and track orders for Home Medical Equipment & Infusion services to ensure timely fulfillment
• Communicate clearly and compassionately with clients and internal departments
• Maintain accurate documentation and update systems with patient and order information
• Support daily office operations and assist with general administrative tasks as needed
• Contribute to a positive, team-focused environment that supports patient care

What We're Looking For

• High School Diploma or GED required
• Strong communication and customer service skills
• Ability to stay organized and manage multiple tasks in a fast-paced environment
• Equivalent combination of education and experience accepted
• 1+ year of related experience preferred (healthcare, customer service, or office setting)
• Additional experience with medical terminology, data entry, or pharmacy processes is a plus
• Positive attitude, teamwork mindset, and willingness to learn

What We Offer

• A meaningful role supporting patients who receive care at home
• A supportive, team-oriented work environment where your contributions matter
• Training and opportunities to build healthcare and administrative skills
• Career growth opportunities within Home Medical Equipment, Infusion, and broader healthcare operations
• A workplace culture built on respect, teamwork, and continuous learning