Customer Success Advisor

At Mark of Mastery Consulting, we focus on creating meaningful customer experiences while supporting the Frontier Residential campaign in Venice, FL. We are currently looking for a Customer Success Advisor who can bring a thoughtful, people-first approach to every interaction while contributing to ongoing marketing efforts in the field.

Customer Success Advisor role is centered around communication, problem-solving, and delivering a smooth customer experience. In this position, you will help customers navigate available services, provide clear information, and support outreach tied to active marketing initiatives.

Role Responsibilities as a Customer Success Advisor:

• Interact directly with customers as a Customer Success Advisor.
• Provide accurate information and guide customers through available service options.
• Support daily outreach connected to marketing campaigns. 
• Address customers' questions and concerns with a solution focused mindset. 
• Maintain accurate records of customers interactions and outcomes. 
• Works with team members to strengthen overall marketing performance. 
• Deliver a consistent and professional experience in every interaction as a Customer Success Advisor.

Role Requirements as a Customer Success Advisor:

• A professional and reliable approach as a Customer Success Advisor.
• Interest in growing within a role focused on customer interaction and marketing. 
• Ability to stay organized in a fast-paced environment.
• A high school diploma or GED is preferred.
• A detail-oriented and customer-focused mindset. 
• Strong communication skills and interpersonal skills. 

Grow your experience as a Customer Success Advisor and take the next step as a Customer Success Advisor with Mark of Mastery Consulting. Apply now!