Customer Success Advisor

We are looking for Customer Experience Specialists who are passionate about helping others. This is a non-sales, customer care role – no upselling, no cold calling, just great service.

Position Overview: As a Customer Experience Specialist, you will support customers by responding to inbound calls, emails, and chats, as well as voicemails related to order status, tracking, returns, warranties, and general support inquiries. You’ll represent the KaTom brand with professionalism, empathy, and speed, ensuring every interaction contributes to our mission of delivering ‘Legendary Customer Experiences.’

What You’ll Do:

• Answer inbound customer calls, emails, chats, and voicemails
• Make outbound calls as needed to follow up or provide resolutions
• Deliver a friendly, efficient, and professional customer experience using both written and verbal communication
• Collaborate with your team to ensure customer needs are fully met
• Accurately document all customer interactions in the system
• Resolve customer issues from first contact to final resolution
• Prioritize tasks and manage multiple inquiries at once
• Maintain regular and punctual attendance
• Follow company policies and procedures
• Perform additional duties as assigned

What You Bring:

• High School Diploma or equivalent
• 1 – 2 years of experience in a customer service role (call center experience preferred)
• Friendly, clear, professional communication skills
• Strong attention to detail and multitasking ability
• Ability to read and understand product and order documents
• Spanish-speaking skills are a plus, but not required
• Strong problem solving and reasoning abilities
• Team-oriented mindset and a willingness to help wherever needed

Work Schedule:

• Monday – Friday, 8:00 AM – 8:00 PM availability
• Rotating Saturday shifts (9:00 AM – 5:00 Pm every 3 – 4 weeks, based on business needs
• This is a full-time, on-site position located in Kodak, TN

Compensation & Benefits:

• $20.00/hour starting pay
• Full suite of medical, dental, and vision benefits
• 401(k) with company match
• Paid Time Off (PTO) and holiday pay
• Stable, long-term career opportunities in a growing company
• Drug-free workplace and Equal Opportunity Employer

Why KaTom?

• A company that values loyalty, growth, and your success
• Be a part of a team that’s recognized nationally and committed locally
• Opportunities to grow from within in a positive, collaborative environment

Ready to make a difference?

Apply now and become part of the KaTom Customer Experience Team – where every day is a chance to create a Legendary Experience.

KaTom Restaurant Supply, Inc. is one the nation’s leading restaurant supply retailers. We are recognized by FE&S Magazine as one of the top 6 restaurant equipment dealers, by Inc. Magazine for 16 consecutive years as one of the fastest-growing private companies in America on the Inc. 500|5000 list, and by the Women’s Business Enterprise National Council as one of the 50 fastest growing women-owned companies worldwide. KaTom is proud of these accomplishments and knows they would not be possible without our dedicated, hardworking team. Join that team today and see the difference we can make together by creating ‘Legendary Experiences’.