Customer Success & Sales Specialist

Location: Miami, FL
Job Type: Full-Time | On-Site

About Pool Centurion

Pool Centurion is one of the fastest-growing pool service companies in the Southeast, providing exceptional maintenance, repair, renovation, and customer care across multiple markets. We are passionate about delivering outstanding service while building lasting relationships with our customers.

We're looking for a motivated, customer-focused professional who thrives in a fast-paced environment and enjoys helping customers while identifying opportunities to grow our business. This role is ideal for someone with strong customer service skills who also has a proven track record of consultative sales and earning commission.

Position Summary

As a Customer Success & Sales Specialist, you will serve as the primary point of contact for customers while supporting branch operations and driving revenue growth. You'll assist customers throughout their experience, answer questions, resolve concerns, prepare estimates, and identify opportunities for additional services.

Success in this role requires excellent communication skills, attention to detail, strong problem-solving abilities, and a passion for delivering exceptional customer experiences while confidently recommending services that meet customer needs.

Key Responsibilities

Customer Experience

• Serve as the first point of contact for customers via phone, email, text, and other communication channels.
• Deliver an exceptional customer experience with every interaction.
• Resolve customer concerns with professionalism, empathy, and urgency.
• Research customer accounts and accurately document all interactions.
• Maintain detailed and accurate customer records within company systems.

Sales & Business Growth

• Identify customer needs and recommend maintenance, repair, renovation, and other service solutions.
• Prepare estimates and proposals for customers.
• Follow up on outstanding estimates and sales opportunities.
• Support branch growth by converting inquiries into recurring service customers.
• Partner with branch leadership to increase customer retention and drive additional revenue opportunities.
• Meet or exceed established sales and customer service goals.

Branch Operations

• Collaborate closely with the Branch Manager and field technicians to coordinate customer needs.
• Communicate scheduling updates and service issues.
• Assist with administrative functions that support daily branch operations.
• Recommend process improvements that enhance the customer experience and operational efficiency.

Qualifications

Required

• Minimum of 3 years of customer service and inside sales experience.
• Minimum of 3 years earning commission through consultative sales or service sales.
• Proven ability to build relationships, close sales, and exceed customer expectations.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience using Microsoft Office and CRM or customer management software.

Preferred

• Experience in home services, pool service, HVAC, plumbing, landscaping, pest control, or another residential service industry.
• Bilingual (English/Spanish) strongly preferred.

What Makes You Successful

You are someone who:

• Loves helping customers and solving problems.
• Enjoys selling by educating customers rather than applying pressure.
• Is motivated by achieving goals and earning commission.
• Builds trust quickly and develops lasting customer relationships.
• Stays organized while managing multiple priorities.
• Works collaboratively with both office and field teams.

Key Performance Indicators

Success in this role may be measured by:

• Sales conversion rate
• Revenue generated
• Customer retention
• Customer satisfaction
• Estimate follow-up and close rate
• Accuracy of customer records
• Response time and call handling metrics
• Google reviews and customer feedback

Benefits

• Competitive base salary plus commission opportunities
• Health, dental, and vision insurance
• Paid time off and company holidays
• Career growth and advancement opportunities
• Collaborative team environment

Equal Opportunity Employer

Pool Centurion is an Equal Opportunity Employer and Drug-Free Workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs.

We participate in E-Verify to confirm employment eligibility and comply with the Americans with Disabilities Act (ADA), providing reasonable accommodations as required by law.