Customer Success Associate

At Precision Medicine, we are revolutionizing healthcare! Our mission is to empower the evolution of modern medicine by providing accessible, personalized, and efficient healthcare solutions. Join our dynamic team where your expertise matters, your ideas are valued, and your background helps shape the future of patient care. We celebrate diverse perspectives and foster an environment where you can thrive, innovate, and make a meaningful impact on patients’ lives.

Job Summary

We are seeking a dependable and detail-oriented Customer Success Associate to support daily operations and ensure a smooth experience for our clients. This role works closely with Customer Success Account Managers and pharmacy teams to provide timely communication, resolve issues, and support overall workflow efficiency.

This is a full-time, remote position

Schedule: Monday through Friday, 9:00 AM to 5:00 PM.

Key Responsibilities

• Respond to client inquiries and provide timely updates on prescription status
• Monitor prescription workflows and proactively flag delays or discrepancies
• Assist with reshipments and coordinate issue resolution with internal teams
• Maintain and update daily reports as directed by Customer Success Managers
• Provide administrative support to improve operational efficiency
• Communicate clearly and professionally with clients in a HIPAA-compliant system
• Investigate and resolve client concerns in a timely and professional manner
• Identify recurring issues or trends and escalate for process improvement
• Stay up to date on company products, services, and policies
• Perform other duties as assigned to support pharmacy operations, patient safety, and regulatory compliance.

Required Qualifications

• 1+ years of experience in customer service, administrative support, or healthcare setting
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Comfortable working in a fast-paced, regulated environment
• Basic computer skills; experience with CRM or ticketing systems is a plus

Preferred Qualifications:

• Experience in a pharmacy, medical office, or healthcare environment
• Familiarity with medical terminology
• Proficiency in Microsoft Excel

Job Type: Full-Time

Salary: $25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Why Join Us

As part of Precision Medicine, you’ll be at the heart of an exciting transformation in the telemedicine landscape. Together, we’re pioneering solutions that bridge technology and compassionate care, improving health outcomes for all. We’re committed to your growth, providing you with the resources and support you need to build a meaningful career while exploring your creativity. Ready to be a part of something groundbreaking? Join us as we move healthcare forward, one innovation at a time!

Learn more at: https://mypcphealth.com

Equal Opportunity Statement

Precision Medicine is committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at Recruiting@mypcphealth.com to request accommodation.