Customer Success Associate

We are supporting our client on a search for a Customer Success Associate who will be the friendly, capable face customers rely on every day. This is a launchpad seat for someone early in their career who wants real customer-facing experience at a high-growth company.

You will work alongside seasoned CS operators, learn how modern SaaS retention works, and own a portfolio of customers from day one. We are intentionally open to recent grads, internship grads, and career changers with great communication skills and a service mindset.

Responsibilities

• Serve as the primary point of contact for a portfolio of customers
• Onboard new customers and guide them through the first 90 days
• Run regular check-ins, QBRs, and product training sessions
• Identify expansion and renewal opportunities and partner with sales
• Track customer health, usage, and engagement metrics
• Document customer feedback and share insights with product
• Coordinate with support, billing, and engineering to resolve issues quickly

Requirements

• 0 to 2 years of customer success, support, sales, or hospitality experience
• Strong written and verbal communication skills
• Comfort learning new software quickly
• Empathy, patience, and a genuine desire to help
• Open to recent grads, internship grads, and career changers
• Bachelors degree preferred but not required

Benefits

• Fully remote work environment
• Competitive salary with annual reviews
• Medical, dental, and vision insurance
• 401(k) with employer match
• Generous paid time off and paid holidays
• Annual learning and development stipend
• Home office setup support