Customer Success Engineer - Data Platform - AI

IBM

Kansas City, MO

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Customer Relations, IBM Product Family, International Sales, Interpersonal Skills, Needs Assessment, Post-Sales, Process Improvement, Solution Sales
LOCATION
Kansas City, MO
POSTED
2 days ago
**Introduction** At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference. **Your role and responsibilities** As a Customer Success Engineering: Data Platform - AI professional, you will play a crucial role in ensuring the successful adoption and value realization of AI solutions post-sale. This role involves working closely with clients to deliver solutions and drive value realization, leveraging expertise in AI solutions to drive customer success. Your primary responsibilities will include: • Solution Delivery: Ensuring successful adoption and value realization of AI solutions post-sale, driving customer success through effective solution delivery. • Client Engagement: Collaborating with clients to understand their needs and ensure the AI solutions meet their expectations, fostering a strong client relationship. • Value Realization: Focusing on delivering value to clients through the effective use of AI solutions, ensuring they achieve their desired outcomes. **Required technical and professional expertise** • AI Solution Delivery: Experience with delivering AI solutions post-sale, ensuring successful adoption and value realization for clients. This involves driving customer success through effective solution delivery and collaboration with clients. • Client Collaboration: Experience working with clients to understand their needs and ensure AI solutions meet their expectations, fostering strong client relationships. • Value Realization: Experience focusing on delivering value to clients through the effective use of AI solutions, ensuring they achieve their desired outcomes. • AI Expertise: Experience with AI solutions, leveraging this expertise to drive customer success and deliver value to clients. • Solution Implementation: Experience with implementing AI solutions, ensuring successful adoption and value realization for clients. **Preferred technical and professional experience** • Advanced AI Knowledge: Experience with AI solutions, leveraging expertise to drive customer success and deliver value to clients. • Technical Implementation: Experience with implementing AI solutions, ensuring successful adoption and value realization for clients. • Solution Optimization: Experience focusing on delivering value to clients through the effective use of AI solutions. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

About the Company

I

IBM

At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.

Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1911
WEBSITE
http://www-03.ibm.com/employment/us/