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Customer Success Manager

CDK
  • Austin, Texas
  • Remote
    6 days ago

    Job Description

    Remote: This is a remote position requiring 50% travel

    Position Summary

    The Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships the Customer Success Manager will understand the business needs of the customer in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, help our customers achieve value, driving client engagement and minimizing churn. The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales.

    Responsibilities & Essential Functions
    • Follow all CDK Global policies and procedures
    • Complete all mandatory assigned compliance tasks and acknowledgements
    • Meet or exceed all performance expectations
    • Travel up to 50 % of the time
    • Drive up to 25% of the time
    • Fields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals
    • Maintains pre-established relationships with dealership management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.
    • Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
    • Prepares client specific reports and presentations for the purposes of educating and driving growth in the client's organization
    • Identifies opportunities, creating a plan for addressing training needs for dealership staff.
    • Partners with Sales to become a key asset in helping grow the CDK business with the client
    • Successfully identifies and implements strategies for retaining "at risk" clients
    • Develops a productive working relationship with Sr. CSMs; occasionally assists Sr. CSMs where needed.
    • Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
    • Utilizes Totango to document valued-added conversations & engagements with dealer partners

    Required Job Skills & Qualifications
    • Highschool Diploma
    • Valid Driver's License/travel documents(if applicable)
    • Minimum 4 years of client services, marketing or sales experience. B2B or outside sales or

      CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:

      • Paid Time Off (PTO)
      • 401K Matching Program
      • Tuition Reimbursement

      At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

      CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

      Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

    Numbers & Facts

    LocationAustin, Texas (
    Remote
    )

    Skills

    • Business Growthunmatched
    • Business-to-Business (B2B)unmatched
    • Compensation and Benefitsunmatched
    • Customer Churnunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Diversityunmatched
    • Driver's Licenseunmatched
    • Field Salesunmatched
    • Needs Assessmentunmatched
    • Partner Salesunmatched
    • Riskunmatched
    • Risk Analysisunmatched
    • Risk Managementunmatched
    • Willing to Travelunmatched

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