Customer Success Manager

Insight Global

Bellevue, WA

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JOB DETAILS

SKILLS

Business-to-Business (B2B), Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Logistics, Post-Sales, Presentation/Verbal Skills, Sales Management, Salesforce.com, Software as a Service (SaaS), Supply Chain Operations

LOCATION

Bellevue, WA

POSTED

30+ days ago

Job Description We're hiring for a Customer Success Manager to own post-sale relationships with our client's largest customers - helping them achieve measurable business value through our client's SaaS platform. Acting as a trusted advisor, you'll drive product adoption, retention, and expansion across your portfolio. Your success will be measured by customer health, renewal rate, expansion revenue, and overall client satisfaction. Our client is an industry expert within the Last Mile/delivery/logistics space - working to reshape the future of streamlined delivery. We will lean on your abilities to build out Customer Relationships & Strategy, Drive Adoption & Value, increase Renewals & Growth, and support ongoing internal collaboration & advocacy. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 3+ years of experience in Customer Success, Account Management, or Client Services for a B2B SaaS company. Proven success managing a customer portfolio, driving adoption, and leading renewal cycles. Excellent communication, presentation, and stakeholder management skills-comfortable engaging both operational and executive audiences. Experience using CRM systems (Salesforce) and Customer Success tools (Gainsight, Vitally, or similar). A proactive, accountable, and data-driven mindset-i.e. own what you do and always deliver measurable outcomes. Ability to be onsite, 5 days/week, in Downtown Bellevue office location. Deep understanding of logistics, last-mile delivery, or supply chain operations. Familiarity with route optimization, dispatching, or telematics.

About the Company

Insight Global

We are a staffing agency helping individuals find jobs and employers fill open positions.

Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.

Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.

Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Other/Not Classified

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts

FOUNDED

2001

WEBSITE

http://www.insightglobal.net

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