Customer Success Manager, Consumables

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Alliance/Partner Management, Analysis Skills, Business Growth, Business Operations, Business Plan, Communication Skills, Continuous Improvement, Corporate Policies, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Visualization Tools, Establish Priorities, Federal Laws and Regulations, Leadership, Marketing Plan, Merchandising, Microsoft Excel, Multitasking, Operational Improvement, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Procurement Planning, Project/Program Management, Retail, Retail Management, Revenue Growth, Sales Management, State Laws and Regulations, Strategic Planning, Supply Chain Management, Team Player, Time Management, Vendor/Supplier Management, Vendor/Supplier Planning, Vendor/Supplier Selection, Writing Skills, eCommerce

LOCATION

Seattle, WA

POSTED

30+ days ago

Description This role can be located in one of the approved office locations listed for the role. Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform. Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers. Key job responsibilities - Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management - Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience - Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs - Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence - Contribute to process improvements and innovation initiatives that benefit the broader organization A day in the life - Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions - Review and analyze performance data to identify growth opportunities - Develop and present strategic recommendations to vendors - Participate in team meetings and knowledge-sharing sessions - Manage multiple projects while maintaining high service standards About the team We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities. Basic Qualifications - Bachelor's degree or equivalent - Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines - 3+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising - Demonstrated analytical and problem-solving capabilities - Experience with data analysis and presentation tools - Excellent written and verbal communication skills - Proficient in Microsoft Excel Preferred Qualifications - Experience in retail, e-commerce, or technology industries - Project management experience - Proficiency in data visualization tools - Experience managing multiple stakeholder relationships - Background in process improvement or operational excellence Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Santa Monica - 70,400.00 - 101,800.00 USD annually USA, NY, New York - 66,300.00 - 112,000.00 USD annually USA, TX, Austin - 58,200.00 - 101,800.00 USD annually USA, VA, Arlington - 58,200.00 - 101,800.00 USD annually USA, WA, Seattle - 80,200.00 - 101,800.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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