Customer Success Manager (Contract)

LifeHikes is looking for a Customer Success Coordinator to support logistical coordination and production of professional development training sessions for our customers.

This is a maternity leave replacement position spanning a period of 6 months from mid-May through mid-December, 2026.  

Reports to: Senior Manager, Operations  

Responsibilities  

• Ensure a premium end-to-end post sale Customer experience.   

• Collaborate with LifeHikes Sales team, Coaches, Product, and Customer points of contact to understand the requirements of each engagement.   

• Prepare Customer logistics information for each training session or program (in-person, virtual or hybrid).   

• Provide LifeHikes Coaches with training content to be delivered, timing, logistics, and Customer expectations, ensuring Coaches are fully briefed before each training session.    

• Schedule and facilitate pre-event meetings with Coaches and Customers as required.   

• Maintain accurate information for all engagements. Flag data that needs modification.  

• Develop a deep understanding of LifeHikes products, methodology and materials.  
• Relay important info and feedback from Coaches and Customers to relevant team members for continuous improvement. 

Experience & skills required: 

• You are detail-oriented and organized; able to manage multiple simultaneous projects at once and set priorities. 

• You have excellent communication (written, verbal, nonverbal), and presentation skills. 

• You have a demonstrated ability to work independently with limited oversight.    

• You do some of your best work when you are in a fast-paced and evolving work environment. 

• You are a lifelong learner who takes responsibility for your own growth, knowledge and development   

• You embrace and effectively utilize technology, including AI tools, to make your work more efficient 

• You are skilled at collaborating with a diverse group of people, including clients and cross-functional colleagues across time zones and cultures  

• You are passionate and resourceful about making our Customers personally and professionally successful  

Experience & skills preferred: 

• Startup or small company experience strongly preferred 

• 2-4 years of experience in retail, customer service, hospitality, event planning, or other client facing support role  

• Experience with using and troubleshooting issues in Zoom, Salesforce.com, Microsoft 365 

• Associate's or Bachelor's degree from an accredited higher education institution is preferred  

• Demonstrated experience in Event Planning or Project Management 

Other Requirements:

• Access to a strong and reliable Internet connection in your remote work location. 

• Ability to work flexible hours to accommodate events in different regions/time zones. 

Compensation: $25-35/hour, commensurate with experience; expectation is 25-30 hours/week

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