Crestfield Talent is seeking a proactive Customer Success Manager to manage client relationships, support account engagement, and help customers get consistent value from ongoing services.
This hybrid role is a good fit for someone who communicates clearly, builds strong professional relationships, and is comfortable managing multiple client accounts at once.
Responsibilities
Manage ongoing communication with assigned customer accounts
Conduct regular client check-ins and follow-up meetings
Help customers navigate routine account and service needs
Maintain accurate account notes and activity in CRM systems
Coordinate customer requests with internal teams
Track open issues and ensure timely follow-up
Support client onboarding and account transitions
Identify opportunities to improve retention and engagement
Prepare account updates and internal summaries
Qualifications
Strong communication and relationship-building skills
Good organization and attention to detail
Comfortable using CRM and office software
Able to manage multiple customer accounts
Professional and dependable
Previous customer success, account management, sales, or client-facing experience is preferred
Skills
Customer Success • Account Management • Client Relations • CRM • Customer Retention • Relationship Management • Client Onboarding • Account Growth • Business Communication • Problem Solving • Organization • Time Management