Customer Success Manager III

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

DESCRIPTION

As a Customer Success Manager III, you will serve as a strategic advisor and trusted partner to our most complex and high-value customers. This role works closely with the Director of Strategic Accounts to execute account strategies, ensure customer satisfaction, and contribute to revenue goals.

You will drive long-term success planning, aligning product capabilities with business outcomes to drive adoption, deliver value, and ensure sustained retention and growth. With a deep understanding of customer goals and a data-driven approach, you'll proactively manage account health and uncover opportunities that directly influence renewal and expansion strategies.

In this role, you'll support the Director of Strategic Accounts in implementing account strategies, preparing for executive business reviews, and tracking performance. You'll collaborate cross-functionally with Sales, Product, Marketing, and Support to deliver a seamless, high-impact customer experience, while continuously surfacing customer insights that shape internal priorities and improvements.

This is an ideal opportunity for a seasoned Customer Success professional with strong business acumen, customer empathy, and a proactive mindset-someone who thrives in complex environments and is passionate about driving meaningful outcomes for both the customer and the business.