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Customer Success Manager - India (Remote)

Maker

Burlingame, California(remote)

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JOB DETAILS
SKILLS
A/B Testing, Analysis Skills, Contract Research Organization (CRO), Cross-Selling, Customer Escalations, Customer Experience, Customer Relations, Customer/Client Research, Data Analysis, Global Branding, Google Analytics, Management Strategy, Onboarding, Performance Analysis, Performance Management, Performance Metrics, Process Improvement, Retail, Return on Investment (ROI), Revenue Growth, Slack, Software as a Service (SaaS), Startup, Strategic Analysis, Test Tools, Time Management, Up-Selling, Website Conversion, eCommerce
LOCATION
Burlingame, California
POSTED
30+ days ago
Customer Success Manager (CSM)

Who We Are?
  • We are a dynamic start up headquartered in the San Francisco Bay Area, CA.
  • Our inspiration? Crafting technology that not only elevates web content but sets new standards in engagement and conversion.
  • If you crave ownership, challenges, and a supportive environment to shape the future of  e-commerce, then you're in the right place. Join Maker and become an integral part of our exciting journey.
What Sets Us Apart?
  • Maker is not just another platform – it's a game-changer in the world of e-commerce! Our revolutionary platform is tailor-made to deliver the most captivating content for commerce, transforming online retail experiences into a rich tapestry of engagement, conversion, and revenue growth.
  • We provide brands with no-code solutions to optimize digital content, improve conversion rates (CRO), and maximize customer engagement effortlessly.
  • Our analytics and experimentation tools empower clients to make data-driven decisions to improve site performance and ROI.
  • Get the opportunity to work with global brands like Walmart, Anthropologie, Sephora, Goodearth, Lakmè, and many more.
What You'll Do as a Customer Success Manager
  • Build a trusted relationship with our clients, serving as their primary point of contact at Maker.
  • Coordinate implementation, onboarding and training to ensure smooth communication between the client and the Maker team.
  • Develop and execute CRO strategies by analyzing customer data, identifying conversion bottlenecks, and recommending optimizations.
  • Monitor key performance metrics related to conversion rates, engagement, and retention, and provide insights to improve digital experiences on customer's websites.
  • Set up and leverage A/B testing and experimentation to help clients optimize web content for improved user engagement and higher conversions.
  • Communicate with our clients across a variety of channels, like Slack, Zoom, Intercom, etc.
  • Strategically manage account escalations & provide timely resolutions.
  • Optimize existing business processes and work on customer success initiatives to improve retention.
  • Identify opportunities for upselling and cross-selling, enhancing customer experience and maximizing ROI through better engagement strategies.
Required Skills:
  • 5+ years of proven Customer Success experience working in a SaaS or a Martech company.
  • Experience with Conversion Rate Optimization (CRO), A/B testing tools.
  • Strong analytical skills with the ability to interpret data using tools like GA4 or similar tools.
  • Experience working with Google Analytics, Hotjar, Optimizely, VWO, or other CRO tools is highly preferred.
  • Experience with eCommerce platforms like Shopify is a plus.
Timings:
  • Monday to Friday, 9 AM - 7 PM. Fully remote role / Work from home.
Why Join Us?

  • Work with the most iconic brands.
  • Your ideas matter – inspire us!
  • Learn and grow with a talented team.
  • At Maker, we cherish growth, celebrate fresh ideas, and thrive on initiative.

About the Company

M

Maker

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