Customer Success Manager

Customer Success Manager - United States - 193544 - Koch

Skip to content

Koch Home Page

• Search jobs

• Login

• Candidate Profile

• Employee Login

• Login

• Candidate Profile

• Employee Login

• Home

• Search Jobs

• Life at Koch

• Companies

• Career Opportunities

• How We Hire

• Early Careers

• Recruiting Events

• Candidate Portal

• Join our Talent Community

• Employee Login

• Learn More About Koch

• Latest Koch News

• English - US

• Deutsch

• English - US

• Español - ES

• Français - France

• Polski

• -

• < Back to Search Results

Customer Success Manager

Location(s)

Lisle, Illinois

Company

Molex

Career Field

Business Strategy & Development

Job Number

193544

Apply now

Share

• Email
• Facebook
• X
• LinkedIn

Your Job

Molex is seeking a Customer Success Manager to serve as the primary integrator between the customer and the internal Molex organization, ensuring that customer demand is translated into coordinated execution across engineering, supply chain, manufacturing, and commercial teams.

This role is responsible for protecting customer trust by anticipating risks, aligning internal teams, and ensuring commitments are met. The Customer Success Manager deeply understands both the customer's organization and Molex's internal operating systems, enabling them to proactively navigate challenges, surface risks early, and coordinate solutions before issues impact the customer experience.

The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and transparent communication as Molex scales.

Location: This is an onsite role based at our headquarters in Lisle, IL.

Our Team

Molex is a leading global supplier of innovative electronic solutions that create value for our customers and society. We are committed to improving people's lives and making the world a better place.

What You Will Do

• Serve as a trusted point of contact for strategic customers.
• Develop deep understanding of the customer's organization, priorities, and decision processes.
• Ensure alignment between customer expectations and Molex capabilities.
• Navigate internal Molex systems to coordinate responses and actions across sales, engineering, supply chain, manufacturing, and customer service
• Ensure information flows effectively across teams supporting the customer.
• Monitor indicators that commitments may be at risk, including delivery timelines, quality issues, data accuracy, inventory availability, and response time expectations
• Anticipate forecast needs and partner with Product Line Management to ensure customer satisfaction
• Surface risks early and coordinate mitigation plans.
• Ensure customer commitments are translated into clear internal actions.
• Coordinate responses to customer requests and technical inquiries.
• Track follow-through across internal teams.
• Escalate issues proactively when risks emerge.
• Ensure the right leaders and teams are engaged before issues impact the customer.
• Maintain transparency and clear communication throughout issue resolution.
• Ensure customers receive consistent, high-quality engagement and support.
• Anticipate issues that could affect customer trust, including missed ship dates, quote misalignment, quality concerns, and communication gaps

Who You Are (Basic Qualifications)

• Bachelor's degree in Business, Engineering, Communications, or a related field
• 5+ years of experience in a customer success, technical account management, program management, or related role
• Experience supporting complex customer accounts or programs
• Experience in a customer-facing role
• Experience working with cross-functional technical or operations teams
• Experience in a manufacturing, engineering, new product development, or supply chain environment
• Experience operating in an ambiguous, dynamic, and frequently changing work environment
• Strong analytical and problem-solving capabilities

What Will Put You Ahead

• Familiarity with ERP/PLM systems (SAP, Teamcenter, etc.)
• Experience with VMI
• Experience leveraging AI for efficiency and productivity
• Experience supporting global customers
• Experience working with Tier-1 hyperscale customers

For this role, we anticipate paying $120,000 - $150,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate''s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).

#LI-MS6 #on-site

Apply now

Share

• Email
• Facebook
• X
• LinkedIn

Similar jobs

• Molex

Share

• Email
• Facebook
• X
• LinkedIn

Director, Customer Success

Location:

Lisle, Illinois

Job Number:

193340

• Molex

Share

• Email
• Facebook
• X
• LinkedIn

Customer Success Representative

Location:

El Salto, Jalisco

Job Number:

191178

• KBX

Share

• Email
• Facebook
• X
• LinkedIn

Customer Engagement Lead

Location:

Green Bay, Wisconsin | Wichita, Kansas

Job Number:

191969

• Georgia-Pacific

Share

• Email
• Facebook
• X
• LinkedIn

Manager, Customer Solutions

Location:

Green Bay, Wisconsin

Job Number:

193006

• Georgia-Pacific

Share

• Email
• Facebook
• X
• LinkedIn

Customer Engagement Specialist

Location:

Green Bay, Wisconsin

Job Number:

191394

View all

Koch

Search Jobs Life at Koch How We Hire Early Careers Recruiting Events

2026 Koch IP Holdings, LLC. All Rights Reserved

Privacy Policy Terms of Use Legal Notices Discrimination & Harrassment Policy Code Of Conduct Whistleblowing California Supply Vendors Cookies Settings Help

Privacy Preference Center

Privacy Preference Center

Your Privacy

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

More information

• Strictly Necessary Cookies

Strictly Necessary Cookies

Always Active

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie Details

• Performance Cookies

Performance Cookies

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookie Details

• Functional Cookies

Functional Cookies

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookie Details

• Targeting Cookies

Targeting Cookies

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookie Details

• Social Media Cookies

Social Media Cookies

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Cookie Details

Back Button

Advertising Cookies

Filter Button

Consent Leg.Interest

Select All Vendors

Select All Vendors

Select All Hosts

Select All

Clear Filters

Information storage and access

Apply

Confirm My Choices Reject All Allow All