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Retail Account Manager (RAM) – NRS & Retail Services IDT Corporation
Springfield, MA3 days ago
- $31,200 Per Year
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Skills
- Alliance/Partner Managementunmatched
- Analysis Skillsunmatched
- Billingunmatched
- Channel Supportunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Electronicsunmatched
- English Languageunmatched
- Enterprise Computingunmatched
- German Languageunmatched
- Health Insuranceunmatched
- Infrastructure Softwareunmatched
- Infrastructure as a Service (IaaS)unmatched
- Inside Salesunmatched
- Microsoft Product Familyunmatched
- Network Securityunmatched
- Platform as a Service (PaaS)unmatched
- Problem Solving Skillsunmatched
- Process Managementunmatched
- Sales Managementunmatched
- Sales Operationsunmatched
- Salesforce.comunmatched
- Security Infrastructureunmatched
- Security Softwareunmatched
- Software as a Service (SaaS)unmatched
- System Integration (SI)unmatched
- Team Playerunmatched
- Technical Supportunmatched
- Virtualizationunmatched
Description
Position:
Customer Success Manager Microsoft (German Speaker)
Job Description:
Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees across 58 countries, with revenue of over $29 billion), provides IT professionals (service providers, software vendors, and system integrators) with comprehensive technology solutions, along with training and services, in five main segments: servers, storage, and virtualization, networking and security, infrastructure software, and cloud solutions.
As part of its growth, ARROW ECS is expanding its teams and seeking a Customer Success Manager Microsoft
About the Role
In this role, you support the Microsoft / Cloud Inside Sales team both operationally and administratively with a focus on the ArrowSphere platform. The objective is to manage processes efficiently, provide optimal partner support, and ensure smooth operations.
Your Responsibilities
- Review and validation of ArrowSphere orders (multi-vendor)
- Error analysis, ticket creation, and coordination with account management
- Validation of bill feeds and invoicing data
- Proactive management of vendor renewals
- Partner support (ArrowSphere, invoices, credit notes)
- Escalation management
- Independent work in the Microsoft Partner Center portal to manage partner and customer information
- Close collaboration with Inside Sales and Operations teams
- Salesforce queue management
- Microsoft tenant transfer monitoring
- Management of ArrowSphere user registrations
Your Profile
- Experience in customer service, inside sales, or IT business in general
- Structured and detail-oriented working style
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Basic understanding of cloud technologies (IaaS, PaaS, SaaS)
- Fluent English & German speaking
What is in it For You?
- Full Permanent contract,
- Social advantage: CNSS, CIMR, Health insurance.
- Very good working atmosphere in a team of passionate collaborators.
- Work culture where you can make an impact.
- Dynamic environment with a friendly work atmosphere.
- Interesting career development opportunities in a quickly growing environment.
- Working within an international organization, recognized worldwide in its sector.
#LI-HL1
Do you see yourself as our future colleague? If yes - send us your application.
PLEASE ATTACH YOUR RESUME IN ENGLISH
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)
Time Type:
Full time
Job Category:
Sales
Numbers & Facts
| Location | Casablanca, MA |