Customer Success Manager, Mid-Market

Fortive Corporation

Everett, WA

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JOB DETAILS

SALARY

$75,700–$126,400 Per Year

SKILLS

Automation, Brand Positioning, Business Skills, Business Solutions, Communication Skills, Computerized Maintenance Management System (CMMS), Continuous Improvement, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Detail Oriented, Develop Test Tools, Distribution Services, Entrepreneurship, Environmental Health, Establish Priorities, Fortune 500 Customers, Healthcare, Help Desk, Instrumentation, Interpersonal Skills, Manufacturing, Organizational Skills, Patient Care, Pricing, Problem Solving Skills, Product Management, Professional Services, Quality Assurance Software, Research & Development (R&D), Revenue Forecasting, Revenue Growth, Revenue Management, Safety/Work Safety, Sales, Sales Cycle, Software as a Service (SaaS), Standup Meetings, Startup, Sterilization, Team Lead/Manager, Technical Support, Test Tools, Time Management, Up-Selling

LOCATION

Everett, WA

POSTED

30+ days ago

**Customer Success Manager - Mid-level Accounts** **Location: Bonita Springs, FL** We are looking for a skilled professional who will ensure their customer's success with Fluke Digital System's (FDS) eMaint computerized maintenance management software (CMMS) product offering. Our products and services are successful in part because they are very effective but also because of our commitment to providing an exceptional customer experience. The successful candidate in this role will be passionate about engaging customers to provide proactive strategic guidance and expand FDS' business and product offering with customers. The FDS work environment is agile where there are daily standups and constant communication within each self-managed cross functional team. The ability to communicate effectively with the Professional Services Team and Helpdesk Support team, along with all other department leads is key to the success of the role. **Responsibilities:** + Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer's expectation with our product + Maintain high customer satisfaction ratings, per company standards + Prioritizing and driving resolution on escalated customer issues - You are the Quarterback + Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue + In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue + Recommend appropriate service and pricing structure and generate proposals and contracts + Developing success plans for customers that outline their critical success and growth factors + Works successfully with all levels of the organization internally and partners externally + Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods + Lead Executive Business Reviews for top accounts + Facilitate on-site client engagements on an as needed basis **Qualifications:** + B.A. or B.S. degree preferred or equivalent experience + 2+ years of related experience + Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle revenue management with the ability to meet deadlines + Proven ability to drive continuous value of products + Previous SaaS experience is a plus + Experience upselling to existing customers + Proven interpersonal management skills and exceptional business acumen + Attention to detail, strong organizational skills, and an absolute focus on quality of work **_About Fluke:_** _Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation (_ _www.fortive.com_ _), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, "stretch" opportunities._ **_About Fortive:_** _Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution._ _Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company's operating model is the Fortive Business System. For more information please visit:_ www.fortive.com (https://fortive.taleo.net/enterprise/akirax/flex/readOnlyFrame.jsf) _._ **Fortive Corporation Overview** Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About Fluke** Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. **Pay Range** The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 75700 - 126400 The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 75700 - 126400 We are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

About the Company

Fortive Corporation

INDUSTRY

Other/Not Classified

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