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Customer Success Manager

Varite, Inc

  • New York, NY
  • 10 days ago
  • Remote
  • $55–$59.85 Per Hour
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Skills

  • Adobe Product Familyunmatched
  • C-Level Managementunmatched
  • Communication Skillsunmatched
  • Consultingunmatched
  • Content Managementunmatched
  • Customer Experienceunmatched
  • Digital Mediaunmatched
  • Establish Prioritiesunmatched
  • Industry/Trade Analysisunmatched
  • Marketing Softwareunmatched
  • Media Placementunmatched
  • Metricsunmatched
  • Multitaskingunmatched
  • Online Marketingunmatched
  • Organizational Development/Managementunmatched
  • Presentation/Verbal Skillsunmatched
  • Project Trackingunmatched
  • Project/Program Managementunmatched
  • Risk Analysisunmatched
  • Software as a Service (SaaS)unmatched
  • Use Casesunmatched
  • Writing Skillsunmatched

Description

    Pay rate range: $55.00/hr. to $ 59.85/hr. on W2
    Highly prefer talent local to NY / Detroit, MI. If not remote but should align with NY time zone.
    Duties:
    • You will lead the charge in crafting mutual success plans, engagement strategies, and frameworks for measurable outcomes, ensuring our customers thrive.
    • With your dynamic executive presence and in-depth digital marketing expertise, you'll bring to bear business trends and metrics to elevate their experiences.
    • This is your opportunity to be at the forefront of innovation, guiding our customers to new heights in their digital journey!
    Responsibilities include:
    • Accountability for the overall success of the customer with **, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective.
    • Serve as the central point of contact, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels.
    • Network within accounts to ensure the successful execution of the customer's strategy and roadmap.
    • Provide an outstanding customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals.
    • Use data to drive ** product adoption and track progress from start to maturity.
    • Champion innovation by sharing industry trends and new methods your customers can use Adobe solutions to boost their digital maturity.
    • Identify customer risks and collaborate with the extended ** team to devise and implement "get well plans.
    Skills:
    • 6+ years of Customer Success experience in Software as a Service and Digital Marketing with an emphasis on automotive use cases.
    • Dedicated to achieving customer success outcomes by guiding customers in delivering business value.
    • Strong consulting skills with the ability to mediate conflict and build partnerships.
    • Ability to prioritize, multi-task, and perform in a fast-paced environment.
    • Outstanding organizational, presentation, and communication skills, both verbal and written.
    • Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys.
    • Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners.
    • Effective at leading executive C-level discussions and presentations.
    Education:
    • Bachelor's Degree and/or relevant work experience.

    Numbers & Facts

    LocationNew York, NY (
    Remote    )
    Salary$55–$59.85 Per Hour

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