Customer Success Manager

What You Will Do 

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results. 

• Proactively own and manage multiple high-visibility and high-touch customer relationships. 

• Understand customer goals and objectives as they relate to IT and Business Alignment. 

• Drive issue resolution using standard processes and coordinate with internal support resources. 

• Serve as the single point of contact for customer concerns. 

• Communicate regularly with assigned accounts and negotiate priorities appropriately. 

• Develop strong relationships across internal departments. 

• Document and maintain each customer’s processes, procedures, and configurations. 

• Mentor and assist fellow team members. 

• Track, manage, and escalate customer tickets to ensure timely resolution. 

• Provide timely status updates, root-cause analysis, and resolution strategies. 

• Recognize and resolve systemic issues to prevent recurrence. 

• Provide recommendations for product improvements and new technologies. 

• Facilitate revenue opportunities within existing accounts. 

• Track compliance with Service Level Agreements (SLAs). 

• Ensure ticket data is accurate and current, including statuses, owners, and billing. 

• Meet regularly with Service Owners, Systems Admins, and other internal stakeholders to align on customer needs. 

• Perform additional duties as assigned. 

This position is an exceptional introduction to strategic customer management and technical relationship development, as there is plenty of room to grow and learn from outstanding individuals in the field. From Customer Success Manager you will have a perfect springboard into all areas of C Spire and develop robust career skills. 

What You Will Bring 

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our customer success team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement. 

of For positions at level I, we require: 

• At least one year experience in progressively responsible roles related to technical account management. 

• Strong leadership, communication, and customer service skills. 

• Proven success working with customers and providing a differentiated level of service.