We are looking for an amazing Customer Success Manager to join our amazing team as we continue to scale!
As a Customer Success Manager, you’ll play a key role in developing a positive customer experience by building long-lasting relationships and supporting brand loyalty.
You’ll own a portfolio of accounts—guiding customers from onboarding through full adoption, driving renewals, and supporting upsells, while developing a deep understanding of their business challenges and goals to serve as a trusted advisor.
This position will report to the Customer Success, AMER Team Manager.
Your mission:
1. Ensure North American-based customers' satisfaction with AppTweak’s platform & services:
Serve as the primary point of contact for a portfolio of customers, owning engagement and retention.
Provide best-in-class onboarding, training, analytics, insights, and best practices to empower customers.
Establish relationships with customers by conducting regular calls, guiding conversations to drive platform adoption and usage.
Act as a subject matter expert in app store optimization, Apple Ads campaign management, AI visibility, and other mobile-related areas.
Build a strong ASO, Apple Ads, & AI visibility community based in North America by promoting and advocating AppTweak during mobile events and conferences.
2. Cross-Functional Collaboration:
Collaborate with the Product team: make sure that the latest customer improvement requests are transferred, continuously work on improving our products and services.
Collaborate with the ASO, Apple Ads, & AI Visibility Expert team: to make sure the projects delivered are matching your client’s expectations.
Work hand in hand with the Sales and Marketing teams to ensure a smooth customer experience from the very beginning of their journey.