Customer Success ManagerSince 1999, Salary.com has been on a mission to help the world get pay right. We started by making compensation data accessible to everyone. Millions of employees and job seekers use Salary.com's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly. We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately. If you believe pay matters, we'd like to meet you. About the Role...As a Salary.com Customer Success Manager, you will be responsible for building strong relationships with your accounts, driving revenue expansion, ensuring client retention and providing exceptional customer service. Based at our Waltham, MA headquarters, this position is eligible for a hybrid work arrangement.Base Salary Range: $ 75,000 plus uncapped commissions A Day in the Life...Relationship management; serve as the primary point of contact for assigned clients, build trust and long-term rapport Issue resolution; capture client feedback and resolve issues in a timely and professional manner; collaborate and coordinate with internal teams to resolve concernsRenewals and retention; proactively check-in with accounts to ensure usage and adoption, as well as identify at risk accountsUpsell/cross-sell; identify and close opportunities to expand the Salary.com footprintAccount health and adoption; ensure clients are well versed in the Salary.com offerings and new/future product enhancementsReporting and reviews; run periodic business reviews to showcase delivered value and align on client goalsWork collaboratively with peers to share best practices and strengthen our overall success strategyCultivate references, case studies, and referrals from happy customers Provide product feedback and feature requests back to Product ManagementAbout You...Bachelor's DegreeMinimum of 2 years' customer-facing experience supporting HCM productsExcellent communication and interpersonal skills Ability to build relationships and rapport; customer focusedProactive; strong problem solverData fluent and analytical Solid business acumen; aligning product to client KPIsHighly organized; ability to manage multiple projects and prioritiesSkilled in negotiation and objection handlingExceptional cross-functional coordination; ability to work collaboratively across departmentsSalary.com Perks...11 paid holidays and generous paid vacation timeFree lunch, snacks, and drinksCell phone reimbursementRobust benefit plan including medical, dental, vision, life, disability coverage401K with 6% Company matchHybrid work We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.At Salary.com, we know your worth- Apply today to explore opportunities to join our team!