Customer Success Manager

Customer Success Manager · Whippany, NJ · Full-Time · In-Office

The Role

At Giftogram, appreciation isn't just what we do — it's who we are. As the #1 rated rewards and incentives platform on G2, we are transforming how companies engage with their employees, partners, and customers.

Giftogram helps organizations deliver digital rewards instantly — powering everything from employee recognition and customer engagement to research incentives and payouts through a simple, flexible platform companies genuinely enjoy using.

As a Customer Success Manager at Giftogram, you will own a portfolio of customer accounts — and take full responsibility for the relationships, strategy, and growth that turn them into long-term, expanding partnerships. This is not a reactive support role. You will be the primary driver of retention and expansion within your book of business, building trusted relationships across HR, Finance, Marketing, and Operations — and proactively growing how customers use the platform.

Customer Success sits at the center of revenue at Giftogram — working closely with Sales, Product, and Support to deliver an experience that builds trust, deepens engagement, and creates real business impact. As we scale, this team will play an increasingly important role in shaping how we grow. This is an opportunity to own outcomes — for your customers, for the business, and for your career.

In This Role, You'll:

• Own a portfolio of customer accounts — serving as the primary strategic partner and trusted advisor from onboarding through long-term growth
• Drive expansion revenue by deeply understanding each account's goals, organizational structure, and program maturity — then building the case for growth across new teams, departments, and use cases
• Build and maintain multi-threaded relationships across HR, Finance, Marketing, and Operations — never relying on a single point of contact
• Lead customers through successful program launches and onboarding — ensuring they adopt the platform confidently and realize value quickly
• Run structured business reviews, ROI conversations, and strategic planning sessions that deepen customer investment in the platform
• Proactively spot whitespace within your accounts — identifying new champions, budget holders, and expansion opportunities before they surface on their own
• Consistently meet and exceed quarterly growth targets, with performance rewarded through uncapped accelerators above target
• Accurately track pipeline and expansion opportunities in CRM (HubSpot) with discipline and consistency
• Monitor customer health and engagement signals — taking proactive steps to drive retention, reduce churn, and prioritize your time where it matters most
• Partner cross-functionally with Sales, Product, and Support to ensure seamless account experiences and feed customer insights back into the roadmap

You Might Be a Great Fit If:

• You have 2–4 years of experience in Customer Success, Account Management, or a client-facing B2B role — with a track record of growing accounts, not just maintaining them
• You are proactive by nature — you don't wait for expansion to come to you. You spot opportunity, build the case, and move it forward
• You build trust quickly with both frontline users and senior stakeholders, and know how to communicate credibly at every level
• You are consultative and curious — you ask thoughtful questions, listen carefully, and genuinely want to understand your customer's goals and business challenges
• You are skilled at navigating organizations — you understand how buying decisions get made, who holds influence, and how to build internal momentum
• You are organized and disciplined — you manage a large book of business without letting relationships, follow-ups, or priorities slip
• You are comfortable using data — customer health signals, engagement metrics, and usage patterns help you prioritize your time and anticipate both risk and opportunity
• You are energized by helping customers grow — and motivated by the revenue outcomes that come from doing it well
• Experience with HubSpot, Salesforce, or structured sales/CS methodologies is a plus

Why Giftogram?

Giftogram is the #1 rated rewards and incentives platform on G2 — ranked in the top 0.07% of all software companies based on verified customer reviews. More than 22,000 businesses trust Giftogram to send digital rewards instantly — with zero fees, zero markups, and zero contracts. Today, 1 in 3 Fortune 500 companies use Giftogram in some capacity.

Our customers genuinely love the platform — and Customer Success plays a central role in how they grow with us. You will be joining a team that is deeply invested in customer outcomes, where your relationships and your work directly drive expansion, retention, and long-term revenue.

As Giftogram continues to scale, Customer Success will play an increasingly important role in shaping how we sell to and grow within our customer base. This is an opportunity to build your career within a function that leadership treats as a core engine of the business — with top performance rewarded through uncapped accelerators, because we believe great work deserves real recognition.

You will join a collaborative, high-accountability team that moves quickly, cares deeply about doing the work well, and starts and ends with appreciation — in every customer relationship and every role.

A Note to Candidates

At Giftogram, we hire for mindset as much as experience. If you are excited about owning real customer relationships, growing accounts that matter, and building a career within a team that genuinely values your contribution — we encourage you to apply.

Customer Success at Giftogram is about ownership, curiosity, and a genuine commitment to helping customers grow. We value people who ask thoughtful questions, take initiative, and continuously work to improve their craft.

If that sounds like you, we would love to hear from you.

Giftogram is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Show Us Your Craft

Want to show us how you think? Include a short outreach message you might send to a stakeholder at an existing customer to open a conversation about expansion — for example, introducing a new use case, team, or department where Giftogram could add value.

This could be an email, a LinkedIn message, or a meeting request — we are interested in seeing how you approach growing relationships and creating opportunity within your accounts.

No need to overthink it. Just show us how you approach thoughtful, strategic outreach.

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