Customer Success Program Manager, Google for Education

Google

Chicago, IL

JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Artificial Intelligence (AI), Channel Management, Channel Sales, Cross-Functional, Customer Relations, Customer Satisfaction, Data Analysis, Data Sets, Equal Employment Opportunity (EEO), Higher Education, Product Marketing, Product Reviews, Product Strategy, Project/Program Management, Revenue/Sales Reporting, SQL (Structured Query Language), Sales Management, Sales Tools, Strategic Planning, Training Tools, Training/Teaching
LOCATION
Chicago, IL
POSTED
29 days ago
This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; Atlanta, GA, USA; Austin, TX, USA; Mountain View, CA, USA; New York, NY, USA; Los Angeles, CA, USA; San Diego, CA, USA.

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in program or project management.
  • 5 years of experience managing cross-functional or cross-team projects.
  • Experience querying datasets and data tables using SQL and internal data platforms.

Preferred qualifications:

  • Program Management certification or experience in Program Management with a technology company.
  • Experience in stakeholder management.
  • Knowledge of Google AI, Workspace and ChromeOS solutions as applied in an educational setting.
  • Ability to identify, collect, and analyze relevant data to help drive informed decisions.
  • Ability to create high-quality programs and services that reach millions of end users.
  • Passion for learning and education.

About the job

The Education team’s mission is to transform learning and teaching at scale by helping K-12 and higher education institutions around the world bring the best of Google tools and technology to their organizations.

As the Customer Success Program Manager, you will develop and drive strategies supporting global adoption, and growth for Google’s education tools. You will collaborate with and execute through the regional Workspace and AI Specialist team and the regional Digital Transformation Managers. Examples include product usage reviews, renewal handling, applicable product transition strategies and general customer life cycle management. This is a high-impact, cross functional role where you will shape the teaching and learning experience for educators and students worldwide.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $136000 - $197000 (USD) + 15% bonus target + bonus + equity + benefitsLearn more about benefits at Google.

Responsibilities

  • Define, execute and iterate a cohesive global strategy and long-term direction to drive adoption across Google’s full education product portfolio with an emphasis on Workspace for Education and Gemini/AI.
  • Lead cross-functional collaboration across strategy, operations, data, institutional sales, and channel partnerships to accelerate market engagement and customer satisfaction.
  • Architect growth models, sales tools and reporting frameworks to expand the user base globally, using data to derive insights and monitoring ongoing progress.
  • Collaborate with a global team of specialists and sales managers, fostering a high-performing culture with a customer focus.
  • Advocate for the customer internally, partner with product and marketing teams to ensure feedback informs future road maps and initiatives.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

G

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to  build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer Software
EMPLOYEE BENEFITS
Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria
FOUNDED
1998
WEBSITE
https://goo.gle/4dbno6V