Customer Success Representative - 1st shift

SITE Staffing Inc.
  • Franklin, WI
  • Quick Apply
30+ days ago

Job Description

Customer Success Representative
Franklin, Wi 
1st shift, Monday & Wednesday (8am-4:30pm). Tuesday, Thursday & Friday (9am-5:30pm)


Job Description:
 
Responsibilities include:
•              Answering inbound customer calls, emails, and live chats
•              Monitoring, responding to, and entering orders from the company email inbox
•              Processing orders accurately and efficiently
•              Assisting customers with product questions and account support
•              Recommending appropriate products based on customer needs
•              Routing requests to the appropriate internal departments
•              Navigating multiple systems and documenting customer accounts thoroughly and accurately
•              Supporting retention and long-term customer satisfaction through proactive service
 
Qualifications:
•              Strong communication and customer service skills
•              Comfortable multitasking in a fast-paced environment
•              Basic to intermediate computer proficiency
•              Strong attention to detail and accuracy
•              Reliable attendance and punctuality
•              Positive attitude and team-oriented mindset
 

Numbers & Facts

LocationFranklin, WI

Skills

  • Communication Skillsunmatched
  • Computer Skillsunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Documentationunmatched
  • Multitaskingunmatched
  • Order Processingunmatched
  • Team Playerunmatched
  • Telephone Skillsunmatched

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