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Customer Success Representative

Johnson Service Group

Alamo, TN

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JOB DETAILS
SKILLS
Accounting, Business-to-Business (B2B), Communication Skills, Customer Escalations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Energy & Utilities, Health Plan, Leadership, Manufacturing, Microsoft Office, Order Management, Order Processing, Organizational Skills, People Management, Problem Solving Skills, Project/Program Management, Purchasing/Procurement, Resolve Customer Issues, SAP, Supply Chain
LOCATION
Alamo, TN
POSTED
20 days ago

Customer Success Representative (B2B)
  • Location: Alamo, TN (100% Onsite initially; may become hybrid at a later date)
  • Contract through Johnson Service Group (Potential Extension and/or Conversion)

Overview
Johnson Service Group is seeking a Customer Success Representative for a global client in the Jackson, TN area. This role is ideal for someone who thrives in a fast-paced, B2B environment and enjoys managing customer relationships, resolving issues, and ensuring a high level of client satisfaction.
Key Responsibilities
  • Process customer orders (order entry) accurately and efficiently
  • Provide order status updates and proactive follow-ups
  • Manage customer inquiries, concerns, and complaints
  • Handle escalations with professionalism and urgency
  • Maintain consistent communication to ensure customer satisfaction
  • Support post-order activities and issue resolution
  • Collaborate with internal teams and external stakeholders
  • Balance operational execution with strong customer engagement
Required Qualifications
  • Bachelor’s degree in Business, Engineering, or related field
    (or equivalent relevant experience)
  • 3–5 years of experience in:
    • Customer Service
    • Customer Success
    • Account Coordination / Client Support
  • B2B experience working with:
    • Supply chain professionals
    • Buyers / procurement teams
    • Business clients
  • Strong communication and organizational skills
  • Proficiency in Microsoft Office
Preferred Qualifications
  • Experience in manufacturing, energy, or utility industries
  • Familiarity with supply chain or procurement environments
  • Experience with SAP (especially SAP S/4HANA)
  • Basic understanding of accounting principles
  • Exposure to project management concepts
  • Demonstrated leadership potential or prior supervisory experience
Systems & Tools
  • Microsoft Office Suite (required)
  • SAP / SAP S/4HANA (preferred)
  • Order management and customer tracking systems
Additional Information
  • Medical benefits available after 30 days
  • No current or future sponsorship available


JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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About the Company

J

Johnson Service Group

At JSG, We Understand People

It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.

Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.

Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent.  Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1984
WEBSITE
https://www.jsginc.com/

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