Our client is a government entity and is hiring a Customer Success Representative to serve as a key point of contact for taxpayers. This role requires someone who can balance high-volume customer interactions with precision and professionalism, while handling financial transactions with a high level of accuracy.
This is best suited for candidates with strong office-based customer service experience and comfort working with numbers, payments, and detailed processes.
Our client is redefining what government service looks like. With over 400 daily customer interactions, a 99% collection rate, and a 97.6% customer satisfaction rating, the team is committed to delivering efficient, empathetic, and accountable service.
Serve as the primary point of contact for taxpayers (in-person, phone, email)
Accurately process and balance tax payments and daily transactions
Investigate and resolve payment discrepancies and exceptions
Communicate clearly and professionally to resolve customer inquiries
Maintain strict adherence to policies, procedures, and compliance standards
Support team operations, including cross-branch coverage and additional administrative tasks
Minimum 5 years of customer service experience in a professional office setting (not retail-only)
At least 2 years handling payments, billing, cash balancing, or financial transactions
Strong proficiency in Microsoft Excel and Outlook (intermediate level or higher)
Demonstrated ability to work accurately with numbers and reconcile transactions
Proven track record of handling high-volume customer interactions professionally
High School Diploma or GED
Valid driver's license
Associate's degree or higher in Business, Finance, or related field
Experience in government, banking, tax, or accounts receivable environments
Experience resolving complex customer issues involving payments or accounts
Strong attention to detail with minimal error rates in transactional work
Ability to remain composed and professional in fast-paced or high-pressure environments
Clear ownership mindset—follows through on issues to full resolution
Alignment with a service-first, team-oriented culture
$25–$27 per hour
Healthcare coverage
401(k) plan
PTO Package:
12 personal leave days (Year 1)
15+ days after Year 2 (increasing over time)
12 sick days annually
Ongoing professional development opportunities
This role involves daily financial transactions, accuracy requirements, and high public interaction volume. Applicants without direct experience in office-based customer service and payment processing are unlikely to be considered.
You'll be part of a high-performing, mission-driven public office where accuracy, accountability, and customer experience truly matter. This is an opportunity to build a stable, long-term career while making a meaningful impact in the community.
If you meet the qualifications and are looking for a structured, fast-paced role where attention to detail and customer service excellence are critical, we encourage you to apply.
Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.